Ivybank Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds41
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2019-03-20
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families visiting Ivybank often comment on how friendly the carers are. There's a genuine commitment to making sure residents feel comfortable, and the team seems responsive when needs arise. Regular visits from entertainers — singers and storytellers — help create moments of joy throughout the week.
The eight family priority themes
- Staff warmth65
- Compassion & dignity65
- Cleanliness65
- Activities & engagement55
- Food quality55
- Healthcare65
- Management & leadership42
- Resident happiness60
What inspectors found
Inspected 2019-03-20
Is this home safe?
Is the care effective?
Effective was rated Good at the February 2019 inspection. This domain covers how well staff are trained, how care plans are written and reviewed, whether people's health needs are met, and whether food and nutrition are managed appropriately. No specific training records, care plan examples, or healthcare observations are detailed in the published summary. The home lists dementia as a specialism, which means inspectors would have expected to see evidence of dementia-specific training and care approaches. No concerns were raised when data was reviewed in 2023.Is this home caring?
Caring was rated Good at the February 2019 inspection. This domain looks at whether staff treat people with kindness, respect privacy and dignity, and support independence. No specific inspector observations, resident quotes, or relative feedback are available in the published summary for this home. The improvement from Requires Improvement at the previous inspection to Good suggests that inspectors found meaningful positive change in how staff interacted with people in the home's care.Is the home responsive?
Responsive was rated Good at the February 2019 inspection. This domain covers whether people have a life in the home that reflects who they are: whether activities are varied and meaningful, whether individual preferences are respected, and whether end-of-life care is planned and compassionate. No specific activity observations, examples of individual engagement, or end-of-life care detail are available in the published summary. The home supports people with dementia, physical disabilities, and sensory impairment, which requires tailored rather than generic activity provision.Is the home well-led?
Well-led was rated Requires Improvement at the February 2019 inspection, and this is the one domain that has not improved to Good. This domain covers the quality of management, whether governance systems are working, whether staff can raise concerns, and whether the home learns from incidents and complaints. The registered manager is named as Miss Kuanrong Tian, who is also the nominated individual for the provider. A review of available data in July 2023 did not trigger a reassessment, but the home has not had a full re-inspection since 2019, meaning no independent verification of improvement exists in the public record.
Source: CQC inspection report →
What the evidence base says
Ivybank supports residents with dementia, physical disabilities, and sensory impairments. The home welcomes both younger adults under 65 and older residents, creating a mixed community. For those living with dementia, the home provides specialist care within its broader resident community. The regular entertainment programme and attentive staff help create structure and engagement throughout the day. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ivybank Care Home scores in the mid-range overall, reflecting broadly positive inspection findings across care, safety, and staffing, but held back by a Requires Improvement rating in Well-led, which signals unresolved concerns about governance and management oversight that families should explore directly.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families visiting Ivybank often comment on how friendly the carers are. There's a genuine commitment to making sure residents feel comfortable, and the team seems responsive when needs arise. Regular visits from entertainers — singers and storytellers — help create moments of joy throughout the week.
What inspectors have recorded
While many families speak positively about the caring nature of staff, there have been concerns raised about how some team members communicate with residents. The home's commitment to keeping residents regardless of funding changes shows a practical approach to long-term care.
How it sits against good practice
Finding the right balance of practical care and genuine warmth isn't always easy, but Ivybank works to provide both for its diverse group of residents.
Worth a visit
Ivybank Care Home, at 73-75 Middleton Hall Road in Birmingham, was rated Good overall at its most recent inspection in February 2019. Four of the five inspection domains, covering safety, effectiveness, caring, and responsiveness, were all rated Good, representing a meaningful improvement from the previous Requires Improvement rating across the service. The home cares for up to 41 people, including those living with dementia, physical disabilities, and sensory impairment, and has remained registered and active since that inspection. The one area of concern is Well-led, which was rated Requires Improvement and has not been re-inspected since 2019. That is now over six years without a full revisit, which means families are working with dated information. A review of available data was carried out in July 2023 and no immediate concerns were escalated, but that is not the same as a new inspection. When you visit, ask the manager directly about what has changed in governance and oversight since 2019, how complaints are handled, and how the home has responded to the Well-led finding. Ask also about staffing stability, especially at night.
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In Their Own Words
How Ivybank Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
A Birmingham care home where cleanliness and friendliness set the tone
Dedicated nursing home Support in Birmingham
When you're looking for the right care home, the basics matter most. Ivybank Care Home in Birmingham offers clean, comfortable surroundings where residents with various needs find support. The West Midlands location provides a practical base for families across the region, with carers who bring warmth to their daily interactions.
Who they care for
Ivybank supports residents with dementia, physical disabilities, and sensory impairments. The home welcomes both younger adults under 65 and older residents, creating a mixed community.
For those living with dementia, the home provides specialist care within its broader resident community. The regular entertainment programme and attentive staff help create structure and engagement throughout the day.
“Finding the right balance of practical care and genuine warmth isn't always easy, but Ivybank works to provide both for its diverse group of residents.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ivybank Care Home scores in the mid-range overall, reflecting broadly positive inspection findings across care, safety, and staffing, but held back by a Requires Improvement rating in Well-led, which signals unresolved concerns about governance and management oversight that families should explore directly.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families visiting Ivybank often comment on how friendly the carers are. There's a genuine commitment to making sure residents feel comfortable, and the team seems responsive when needs arise. Regular visits from entertainers — singers and storytellers — help create moments of joy throughout the week.
What inspectors have recorded
While many families speak positively about the caring nature of staff, there have been concerns raised about how some team members communicate with residents. The home's commitment to keeping residents regardless of funding changes shows a practical approach to long-term care.
How it sits against good practice
Finding the right balance of practical care and genuine warmth isn't always easy, but Ivybank works to provide both for its diverse group of residents.
Worth a visit
Ivybank Care Home, at 73-75 Middleton Hall Road in Birmingham, was rated Good overall at its most recent inspection in February 2019. Four of the five inspection domains, covering safety, effectiveness, caring, and responsiveness, were all rated Good, representing a meaningful improvement from the previous Requires Improvement rating across the service. The home cares for up to 41 people, including those living with dementia, physical disabilities, and sensory impairment, and has remained registered and active since that inspection. The one area of concern is Well-led, which was rated Requires Improvement and has not been re-inspected since 2019. That is now over six years without a full revisit, which means families are working with dated information. A review of available data was carried out in July 2023 and no immediate concerns were escalated, but that is not the same as a new inspection. When you visit, ask the manager directly about what has changed in governance and oversight since 2019, how complaints are handled, and how the home has responded to the Well-led finding. Ask also about staffing stability, especially at night.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ivybank Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ivybank Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
A Birmingham care home where cleanliness and friendliness set the tone
Dedicated nursing home Support in Birmingham
When you're looking for the right care home, the basics matter most. Ivybank Care Home in Birmingham offers clean, comfortable surroundings where residents with various needs find support. The West Midlands location provides a practical base for families across the region, with carers who bring warmth to their daily interactions.
Who they care for
Ivybank supports residents with dementia, physical disabilities, and sensory impairments. The home welcomes both younger adults under 65 and older residents, creating a mixed community.
For those living with dementia, the home provides specialist care within its broader resident community. The regular entertainment programme and attentive staff help create structure and engagement throughout the day.
Management & ethos
While many families speak positively about the caring nature of staff, there have been concerns raised about how some team members communicate with residents. The home's commitment to keeping residents regardless of funding changes shows a practical approach to long-term care.
The home & environment
The home maintains a good standard of cleanliness throughout, something families consistently notice. Bedrooms benefit from natural light and pleasant views, creating spaces where residents can feel at ease. The kitchen produces meals that several families have praised for their quality.
“Finding the right balance of practical care and genuine warmth isn't always easy, but Ivybank works to provide both for its diverse group of residents.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
