OSJCT Hayward Care Centre

What families say

Families describe staff as friendly and approachable, creating a welcoming atmosphere for both residents and visitors. The team's warmth comes through whether someone's staying for respite care or making the home their permanent residence.

Based on 8 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth75
• Compassion & dignity75
• Cleanliness72
• Activities & engagement70
• Food quality65
• Healthcare60
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2022-09-01 · Report published 2022-09-01 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the July 2025 inspection. This indicates inspectors were satisfied that the home was managing risks, medicines, and staffing at an acceptable level. The home provides nursing care for up to 80 people, including those living with dementia and physical disabilities, which makes safe practice particularly important. Specific detail about staffing ratios, night cover, or falls management is not included in the available published text.","quotes":[],"family_meaning":"A Good rating in the Safe domain is a meaningful baseline reassurance, particularly for an 80-bed nursing home caring for people with complex needs. However, Good does not mean perfect, and the detail that matters to families, such as how many staff are on at night, how falls are logged and acted on, and how much the home relies on agency staff, is not available in the published summary. Good Practice evidence consistently shows that night staffing is where safety most often slips in care homes, and that agency reliance reduces the consistency that people with dementia depend on. Without specific figures, this area remains one to explore directly.","evidence_base":"The Good Practice in Dementia Care evidence base (IFF Research and Leeds Beckett University, 2026) identifies night staffing ratios and agency staff usage as two of the most significant predictors of safety quality in dementia care settings. Neither is addressed in the available published findings.","watch_out":"Ask the manager to show you the actual staffing rota for the past week, not a template. Count how many permanent staff versus agency names appear, particularly on night shifts, and ask what the minimum staffing level is overnight for each unit."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Requires Improvement at the July 2025 inspection. This is the only domain not rated Good and is the primary reason the home's overall rating declined from its previous Good. The Effective domain covers how well the home uses training, care planning, healthcare monitoring, and nutrition to deliver good outcomes. The available report text does not specify which aspects were found to be below standard, so the nature and scale of the shortfalls cannot be described from the published summary alone.","quotes":[],"family_meaning":"A Requires Improvement rating in the Effective domain is the single most important thing to investigate before making a decision. This is the domain that determines whether staff are properly trained in dementia care, whether your parent's care plan will reflect who they are and what they need, and whether health changes will be caught and acted on promptly. Our family review data shows that families who later raise concerns most often point to gaps in communication and care plan accuracy. The Good Practice evidence base notes that care plans should function as living documents updated in response to day-to-day changes, not completed at admission and filed away. Ask to see an anonymised example of a current care plan and check when it was last reviewed.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) found that regular, structured review of care plans, including family involvement in those reviews, is one of the strongest predictors of person-centred outcomes in dementia care. Gaps in this process are a common feature of Effective ratings below Good.","watch_out":"Ask the manager specifically what the inspectors identified as falling below standard in the Effective domain, and request a copy of the improvement action plan. Then ask how often your parent's care plan would be formally reviewed and whether you would be invited to take part."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the July 2025 inspection. Inspectors were satisfied with the warmth, dignity, and respect shown to the people who live here. The home supports people with dementia, physical disabilities, and sensory impairments, which requires staff to adapt how they communicate and show kindness. Specific inspector observations, resident testimony, or family quotes are not included in the available published text.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data: 57.3% of positive reviews across 5,409 UK care homes mention it by name. A Good Caring rating indicates that inspectors were satisfied the home meets this standard, but the detail that families describe in reviews, staff using preferred names, unhurried interactions, and a sense that staff genuinely know the person, cannot be confirmed or denied from the summary available. Compassion and dignity together account for over 55% of what families value most. Observing this during a visit is essential: watch how staff interact with residents in corridors and communal areas, not just in formal settings.","evidence_base":"The Good Practice in Dementia Care evidence base highlights that non-verbal communication, including tone, pace, and touch, is as important as spoken words for people with advanced dementia. A Good Caring rating suggests inspectors were broadly satisfied, but these subtleties are best assessed in person.","watch_out":"On your visit, spend time in a communal area and watch whether staff make eye contact, use your parent's preferred name, and appear unhurried. If you see a member of staff pass a distressed resident without stopping, that tells you something the inspection report cannot."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the July 2025 inspection. This domain covers how well the home tailors its activities, daily routines, and care to individuals, and how it handles complaints and end-of-life care. For a home with 80 beds and a specialism in dementia, a Good rating here indicates inspectors were broadly satisfied. The available published text does not include specific examples of activities, individual engagement, or how the home responds to changing needs.","quotes":[],"family_meaning":"A Good Responsive rating is encouraging for families worried about whether your parent will have a life worth living here. Our review data shows that resident happiness (27.1% of positive reviews) and activities engagement (21.4%) are among the themes families mention most. However, the Good Practice evidence base is clear that tailored individual activities, not just group sessions in a lounge, matter most for people with advanced dementia who cannot always join in. One-to-one engagement, meaningful household tasks, and Montessori-based approaches are associated with better wellbeing outcomes. A Good rating tells you inspectors were satisfied; it does not tell you whether your parent specifically would be engaged and stimulated.","evidence_base":"The IFF Research and Leeds Beckett University evidence review (2026) found that homes offering structured one-to-one activities for people who cannot participate in group settings consistently achieve better wellbeing outcomes than those relying on group programming alone.","watch_out":"Ask the activities coordinator to describe what would happen on a typical Tuesday for a resident with moderate dementia who finds group settings overwhelming. If the answer is vague, or defaults to 'they can join the group if they want,' that is worth noting."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the July 2025 inspection. The home is run by The Orders of St. John Care Trust, a registered provider with a named Registered Manager and Nominated Individual in post. A stable leadership structure is a positive indicator, though the available published text does not describe the manager's tenure, staff culture, or how the home acts on feedback and incidents.","quotes":[],"family_meaning":"Management and communication with families together account for around 35% of what families say matters most in our review data. A Good Well-led rating tells you inspectors were satisfied that someone is accountable and that the home has governance processes in place. However, the Effective domain being rated Requires Improvement in the same inspection raises a question about how quickly the leadership team identifies and resolves quality gaps. Good Practice research consistently shows that leadership stability predicts quality trajectory: homes with long-serving managers who are visible and known to residents tend to perform better over time. Ask how long the current manager has been in post and how she communicates with families when something changes.","evidence_base":"The Good Practice in Dementia Care evidence base (2026) identifies leadership stability as one of the strongest predictors of sustained care quality. Homes where staff feel empowered to raise concerns without fear of blame are consistently associated with better outcomes for people with dementia.","watch_out":"Ask the manager how long she has been in post and how families are informed when there is a change in their parent's health or care plan. Also ask how the home identified and is addressing the shortfalls found in the Effective domain at this inspection."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65, supporting people with dementia, physical disabilities, and sensory impairments.. Gaps or open questions remain on For residents living with dementia, the secure grounds offer freedom to move safely outdoors. The experienced team understands how to provide the right balance of support and independence. — areas worth probing directly during a visit.