Rose Lodge Care Home

What families say

Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth88
• Compassion & dignity90
• Cleanliness72
• Activities & engagement85
• Food quality75
• Healthcare85
• Management & leadership75
• Resident happiness82

What inspectors found

Inspected 2019-04-06 · Report published 2019-04-06 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the December 2018 inspection. A Good rating means inspectors were satisfied that people were protected from avoidable harm, that medicines were managed safely, and that staffing levels were sufficient. The published summary does not include specific figures for staffing ratios, night cover, or agency use. There is no recorded detail about falls management, safeguarding cases, or infection control observations.","quotes":[],"family_meaning":"A Good safety rating means the basics were in place, but it does not tell you what happens at night when staffing is typically thinner. The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies night staffing as the point where safety most commonly slips in care homes. Our review data shows that families mention staff attentiveness in 14% of positive reviews, often noting that they felt confident their parent was looked after around the clock, not just during the day. Because the published findings give you no night staffing numbers, this is a question you must ask directly before making a decision.","evidence_base":"The Good Practice rapid evidence review (61 studies, 2026) found that agency staff reliance undermines care consistency for people with dementia, who rely on familiar faces and established routines to feel secure. Homes where agency use is low and permanent staff turnover is stable consistently score better on resident wellbeing measures.","watch_out":"Ask the manager to show you the actual staffing rota from the past two weeks, not a template. Count how many shifts were covered by permanent staff versus agency staff, and ask specifically how many carers are on duty between 10pm and 7am for the 34 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Outstanding

  {"found":"The Effective domain was rated Outstanding, the highest possible rating. This means inspectors found that care was consistently effective in improving and maintaining people's health and wellbeing, going beyond what is routinely expected. For a home specialising in dementia care, an Outstanding Effective rating indicates that staff understand how dementia affects each individual, that care plans are detailed and used in practice, and that healthcare is proactively coordinated. The published summary does not reproduce the specific evidence that led to this rating.","quotes":[],"family_meaning":"Outstanding in Effective is directly relevant to your parent if they are living with dementia. Our review data shows that families mention dementia-specific care in 12.7% of positive reviews, often describing staff who understood their parent's particular behaviours and history rather than just their diagnosis. The Good Practice evidence base identifies care plans as living documents that should be updated as dementia progresses. At Outstanding level, inspectors must have seen plans that go beyond tick-boxes to reflect what your parent likes, dislikes, fears, and finds comforting. Ask to see a sample care plan (with names removed) to judge this for yourself.","evidence_base":"The Good Practice rapid evidence review (2026) found that care homes achieving Outstanding in Effective typically demonstrate regular, structured review of care plans with family involvement, not just annual reviews completed by the home alone. Families who are included in reviews report higher confidence in the quality of care.","watch_out":"Ask how often care plans are formally reviewed and whether families are invited to attend. Then ask to see the dementia training record for two or three staff members currently on shift, checking whether training covered behaviour that challenges, non-verbal communication, and life history approaches, not just basic awareness."}

  Verified by inspector

• Is this home caring?

  Outstanding

  {"found":"The Caring domain was rated Outstanding. This is the domain most directly tied to day-to-day experience and it reflects how staff treat people as individuals, whether dignity and privacy are genuinely respected, and whether people feel supported to retain as much independence as possible. An Outstanding rating here requires inspectors to have observed specific interactions, gathered resident and relative feedback, and found consistent evidence across different staff, different times of day, and different levels of need. The published summary does not reproduce the specific observations or quotes that were recorded.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for 55.2%. When a home achieves Outstanding in Caring, it means the inspectors saw the kind of interactions families describe in their reviews: staff who use a person's preferred name without being prompted, who sit down rather than talk from a standing position, and who respond to distress calmly rather than with task-focused efficiency. Because the full report text is not available here, you cannot read the specific examples. Visit at a mealtime and watch how staff interact with residents who cannot easily communicate, not just those who are more verbally able.","evidence_base":"The Good Practice rapid evidence review (2026) highlights that non-verbal communication is as important as verbal communication in dementia care. Homes rated Outstanding in Caring show evidence that staff understand and respond to body language, facial expression, and tone, and that this is embedded in how the whole team works, not just a few individuals.","watch_out":"During your visit, watch what happens when a resident appears anxious or upset. Does a staff member stop what they are doing and sit with that person? Do they use the person's name? Do they move at the person's pace? These interactions are more revealing than any conversation with the manager."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding

  {"found":"The Responsive domain was rated Outstanding. This covers whether the home meets individual needs rather than fitting people into a standard routine, whether activities are meaningful and tailored, and whether end-of-life care is handled with compassion and personalisation. Outstanding Responsive also means that when things go wrong or when needs change, the home adapts quickly and involves the person and their family. The published summary does not detail the specific evidence behind this rating.","quotes":[],"family_meaning":"Our review data shows that activities and engagement are mentioned in 21.4% of positive reviews, with families often distinguishing between homes that run a programme and homes that truly engage individuals. The Good Practice evidence base identifies Montessori-based approaches and everyday household tasks as particularly effective for people with advanced dementia who may not be able to join organised group activities. An Outstanding Responsive rating suggests Rose Lodge was doing more than running a weekly bingo session, but because the full report is not available, you cannot verify what individual engagement looks like for residents who are less mobile or less communicative. Ask specifically about one-to-one time.","evidence_base":"The Good Practice rapid evidence review (2026) found that group activities alone are insufficient for people with moderate to advanced dementia. Homes that achieve high resident wellbeing scores provide structured one-to-one engagement that draws on each person's life history, including familiar domestic tasks, music from their era, and activities linked to their former occupation or hobbies.","watch_out":"Ask the manager to describe what happened last Tuesday afternoon for a resident who cannot join group activities. If the answer is vague or defaults to describing the group programme, ask how many hours of planned one-to-one engagement each resident receives per week and whether this is recorded in their care plan."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good. The registered manager at the time of inspection was Miss Tracey Jane Long, who was also the nominated individual, meaning she held both operational and legal responsibility for the home. A Good Well-led rating indicates that governance systems were functioning, staff felt supported, and there was a culture of improvement. It did not reach Outstanding, which may reflect that leadership processes, while sound, lacked the exceptional documentation of learning and staff empowerment that the higher rating requires.","quotes":[],"family_meaning":"Management stability matters more than it might appear. The Good Practice evidence base identifies leadership continuity as one of the strongest predictors of a home's quality trajectory. Our review data shows management and communication with families together account for around 35% of the themes families raise positively. A registered manager who is also the nominated individual can be a strength, because one person has clear accountability, but it also means that if that person leaves, the home faces a significant transition. Before you commit, find out whether Miss Long is still in post and how long she has been running Rose Lodge.","evidence_base":"The Good Practice rapid evidence review (2026) found that homes where front-line staff feel empowered to raise concerns without fear achieve better safety and care outcomes than those where governance is top-down. A Good Well-led rating indicates processes are in place, but it does not confirm whether the staff culture supports speaking up.","watch_out":"Ask the manager directly how long she has been in post, whether there have been any significant changes to the senior care team in the past 12 months, and what the home's staff turnover rate is. Then ask a care worker you encounter during your visit how long they have worked there and whether they feel comfortable raising a concern."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team here focuses on dementia and mental health conditions, with particular experience supporting residents whose needs fall under the Mental Health Act. This clinical knowledge shapes their approach to daily care.. Gaps or open questions remain on Staff bring genuine understanding to dementia care, adapting their approach as residents' needs change. The structured activity programme offers both lively and quieter options, letting each person engage at their own comfort level. — areas worth probing directly during a visit.