Ashtree House

What families say

Families notice the warmth straight away. Staff greet residents with genuine friendliness, and that approachable manner seems to be consistent across the team. It's the kind of atmosphere that helps residents feel comfortable rather than institutional.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness68
• Activities & engagement55
• Food quality55
• Healthcare65
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2020-02-12 · Report published 2020-02-12 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"Ashtree House was rated Good for Safety at the January 2020 inspection. The home is registered to care for 27 people, including those living with dementia. No specific findings about staffing numbers, medicines management, or falls records are included in the published summary. A review of available data in July 2023 found no evidence requiring a reassessment of the rating. The published report does not provide detail about night staffing levels or agency staff usage.","quotes":[],"family_meaning":"A Good Safe rating means inspectors were satisfied that risks were being managed and that your parent would not be in immediate danger. However, the inspection report for Ashtree House contains very little specific published detail, so it is not possible to say how many staff are on duty overnight or how heavily the home relies on agency cover. Our Good Practice evidence base highlights that night staffing is where safety most commonly slips in smaller homes, and that consistent, familiar faces matter enormously for people with dementia. With 27 beds, this is a small home, which can mean a more intimate feel, but it also means fewer staff on duty after dark. This is the most important question to ask before making a decision.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and reliance on agency staff are two of the strongest predictors of safety risk in care homes, particularly for people with dementia who may become distressed or disorientated during the night.","watch_out":"Ask the manager to show you last week's actual staffing rota for night shifts, not the planned template. Count how many permanent staff versus agency names appear, and ask what the minimum staffing level is overnight for the 27 residents currently living there."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Ashtree House was rated Good for Effective at the January 2020 inspection. The home specialises in dementia care, which means inspectors would have assessed staff training, care planning, and healthcare access as part of this domain. No specific detail about training content, GP visit arrangements, or how care plans are written and reviewed is included in the published summary. The rating was not reassessed following the July 2023 data review.","quotes":[],"family_meaning":"A Good Effective rating tells you that at the time of inspection, staff had the knowledge and systems in place to support your parent well. For a home that specialises in dementia, this should include meaningful dementia training beyond basic awareness. Our Good Practice evidence base is clear that care plans should be living documents, updated regularly and shaped by the person themselves and their family, not written once and filed. Food quality is also assessed here, and with 20.9% of positive family reviews in our data mentioning food by name, it is worth asking to see the menu and, if possible, to visit at a mealtime. The published findings do not give specific detail on any of these areas, so you will need to gather this directly.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training, when it goes beyond basic awareness to include communication techniques and understanding of behaviour as expression of need, is directly linked to better outcomes for people living with dementia in care homes.","watch_out":"Ask the manager what dementia training staff complete, how often it is updated, and whether you can be involved in reviewing or contributing to your parent's care plan. Ask when the plan was last formally updated."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Ashtree House was rated Good for Caring at the January 2020 inspection. This domain covers staff warmth, dignity, respect, and whether residents are treated as individuals. No specific inspector observations about interactions between staff and residents, use of preferred names, or how staff respond to distress are included in the published summary. No resident or family quotes were recorded in the published findings.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews by name, and compassion and dignity appear in 55.2%. These are the things families remember and talk about. A Good Caring rating means inspectors did not identify concerns in this area, but it cannot tell you whether staff will greet your dad by the name he has always preferred, whether they will sit with him when he is anxious, or whether they move through corridors with purpose or with patience. These things can only be assessed in person. The Good Practice evidence base is clear that for people with dementia, non-verbal communication, tone of voice, and unhurried physical presence, matters as much as the words used.","evidence_base":"The IFF Research evidence review found that person-centred caring approaches, including addressing residents by their preferred name, responding calmly to distress, and allowing residents to set the pace of interactions, are strongly associated with reduced anxiety and better quality of life for people living with dementia.","watch_out":"During your visit, watch what happens when a member of staff passes a resident in a corridor or communal area without any task to perform. Do they stop, make eye contact, and speak? Or do they walk past? This unscripted moment tells you more about the culture of care than any planned interaction."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Ashtree House was rated Good for Responsive at the January 2020 inspection. This domain covers activities, engagement, individuality, and end-of-life care. No specific detail about the activity programme, individual engagement for residents who cannot join groups, or end-of-life planning is included in the published summary. The July 2023 data review did not identify concerns requiring reassessment.","quotes":[],"family_meaning":"Resident happiness and activities account for 27.1% and 21.4% of positive family reviews in our data respectively, which makes this one of the most watched areas for families. A Good Responsive rating is positive, but for a home specialising in dementia, what matters most is whether activities are tailored to the individual, not just offered as a group timetable. The Good Practice evidence base highlights that for people with advanced dementia who may not be able to join a group, one-to-one engagement, including familiar household tasks, sensory activities, and music linked to personal history, makes a significant difference to wellbeing. You should ask specifically about this when you visit, as it is not covered in the published findings.","evidence_base":"The Leeds Beckett evidence review found that Montessori-based and individually tailored activity approaches, including everyday tasks such as folding, gardening, and sorting familiar objects, are more effective at reducing agitation and improving engagement in people with dementia than standard group activity programmes.","watch_out":"Ask the activities coordinator to describe what happened yesterday for a resident who was unable to join the group session. If the answer is vague or defaults to television, ask how one-to-one time is built into the daily schedule and how it is recorded."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Ashtree House was rated Good for Well-led at the January 2020 inspection. The registered manager, Mrs Lisa Floyd, is also the nominated individual and runs the service through Tinfloyd Healthcare Limited, suggesting an owner-managed structure with direct accountability. No specific detail about governance systems, staff meetings, complaint handling, or how the home acts on feedback is included in the published summary. The rating was not reassessed following the July 2023 data review.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews in our data, and communication with families appears in 11.5%. An owner-managed home with a long-standing named manager can be a real strength: it often means the person making decisions about care is genuinely invested in the home's reputation and culture. The Good Practice evidence base highlights that leadership stability is one of the strongest predictors of quality trajectory in care homes. However, the published findings do not tell you how long Mrs Floyd has been in post, whether staff feel able to raise concerns, or how the home communicates with families when something changes with their parent's health or wellbeing. These are the questions to ask directly.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that stable, visible leadership with a culture that actively invites staff to raise concerns without fear is one of the most reliable predictors of sustained quality in care home settings.","watch_out":"Ask Mrs Floyd how long she has been managing the home, how she finds out if a family is unhappy, and what happened the last time a complaint was made. The specificity and openness of her answer will tell you a great deal about the culture she has built."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides care for people over 65, with particular experience supporting those living with dementia.. Gaps or open questions remain on While the home cares for residents with dementia, families haven't shared specific details about the approaches used. When you visit, it's worth asking about their dementia care methods and daily routines. — areas worth probing directly during a visit.