Staley House Care Home

What families say

What stands out to visitors is how the whole team works together. From the management to the housekeeping staff, there's a real consistency in how residents are looked after. Families mention feeling confident that their loved ones are getting proper attention throughout the day.

Based on 4 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness68
• Activities & engagement55
• Food quality55
• Healthcare65
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2020-02-06 · Report published 2020-02-06 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the April 2021 inspection, an improvement on the previous Requires Improvement rating. This indicates inspectors were satisfied that risks to residents were being appropriately managed and that medicines, staffing, and infection control were meeting the required standard. The published report does not include specific observations about falls management, medicine administration, or night-time staffing numbers. No concerns were flagged in the July 2023 desk-based review. The home cares for people with dementia and other complex needs, which makes consistent, attentive staffing particularly important.","quotes":[],"family_meaning":"A Good safety rating after a previous Requires Improvement tells you the home identified what was going wrong and fixed it, which is a positive sign. For a parent with dementia, the most important safety question is what happens at night, when staffing is typically at its lowest and the risk of falls or confusion increases. Our Good Practice evidence review found that night-time is where safety slips most often in residential care, yet it is rarely covered in inspection summaries. The report does not tell you how many staff are on duty overnight, whether agency staff cover regular shifts, or how falls are logged and acted on. These are gaps you need to fill yourself on a visit.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (2026) found that night staffing ratios and reliance on agency staff are among the strongest predictors of safety incidents in residential dementia care, yet they are rarely described in sufficient detail in published inspection reports.","watch_out":"Ask the home directly: how many permanent (not agency) staff are on duty on the dementia unit between 10pm and 7am, and can you show me the last three months of falls incident logs and what actions were taken after each one?"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the April 2021 inspection. This domain covers whether staff have the skills and training to do their jobs well, whether care plans reflect individual needs, and whether residents have timely access to healthcare including GPs, dietitians, and other specialists. The home lists dementia as a specialism alongside eating disorders and sensory impairment, which implies a need for specific clinical knowledge across the staff team. No detail about training content, care plan review frequency, or GP access is available in the published report summary.","quotes":[],"family_meaning":"A Good Effective rating means inspectors were satisfied that the home knew what it was doing, but the lack of published detail makes it hard to know how robust the practice really is for your mum or dad specifically. If your parent has dementia, the two things that matter most within this domain are whether their care plan is a living document updated as their needs change, and whether staff have had meaningful dementia training rather than just a tick-box e-learning course. Our family review data shows that families rate dementia-specific care as one of their top concerns. The report does not tell you how often care plans are formally reviewed, whether families are involved in those reviews, or what dementia training staff have completed.","evidence_base":"The Good Practice evidence base identifies care plans as living documents, updated in real time as a person's dementia progresses, as a critical marker of effective dementia care. Homes that treat care plans as administrative documents rather than practical guides tend to see more unmet needs and avoidable distress.","watch_out":"Ask: how recently was my parent's care plan last reviewed, who was involved in that review, and can I see an example of how a plan changed in response to a resident's changing needs?"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the April 2021 inspection. This domain assesses whether staff are kind and compassionate, whether residents are treated with dignity and respect, and whether people's independence is promoted. For a 27-bed home with complex residents including those living with dementia, this rating suggests inspectors observed acceptable standards of interaction between staff and residents. However, the published report contains no direct quotes from residents or relatives and no specific observations of staff behaviour, which limits what can be said with confidence.","quotes":[],"family_meaning":"Staff warmth is the single most important theme in our family review data, cited by families in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good Caring rating is encouraging, but without direct quotes or inspector observations in the published report, it is difficult to know whether this reflects exceptional kindness or simply an absence of recorded concerns. For your parent, especially one living with dementia who may not be able to tell you how they feel, what matters is the small things: being called by their preferred name, not being rushed through personal care, and having staff who notice when they are distressed and respond with patience. These are things you can only assess by visiting at different times of day.","evidence_base":"The Good Practice evidence review highlights that for people with advanced dementia, non-verbal communication from staff, including tone of voice, physical proximity, and unhurried body language, is as important as anything recorded in a care plan. Homes with high family satisfaction consistently show staff who slow down rather than speed up when a resident is confused or distressed.","watch_out":"On your visit, watch how staff greet your parent in a corridor or common area when there is no task to complete. Do they stop, make eye contact, and use their name, or do they pass by? This tells you more about the culture of care than any inspection report."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the April 2021 inspection. This domain covers whether the home tailors its care to individual needs, whether there is a meaningful activity programme, and whether complaints are handled well. The home cares for people with a wide range of needs including dementia, mental health conditions, and sensory impairment, which means responsiveness to individual difference is particularly important. No specific examples of the activity programme, individual care adaptations, or complaint outcomes are included in the published report summary.","quotes":[],"family_meaning":"Activities and engagement matter more than many families expect when choosing a care home. Our family review data shows that resident happiness (27.1%) and activities (21.4%) are both strongly linked to positive family experience. For someone living with dementia, group activities in a lounge are not always possible or appropriate, and the Good Practice evidence shows that one-to-one engagement, including familiar household tasks, music, and sensory activities, is what makes the real difference to wellbeing. The report does not tell you whether Staley House provides one-to-one time for residents who cannot join groups, or whether the activity programme is genuinely tailored to individuals. This is a significant gap to explore on a visit.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that Montessori-based and task-led individual engagement approaches, rather than group activity sessions alone, are the strongest evidence-based method for reducing agitation and improving wellbeing in people with moderate to advanced dementia.","watch_out":"Ask to see the activity schedule for the last four weeks and ask specifically: what happened yesterday for a resident with advanced dementia who does not join group sessions? If the answer is vague, press for a specific example."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the April 2021 inspection, improving from the previous Requires Improvement rating. The home is run by Domain Care Limited, with Mrs Louise Durber as Registered Manager and Mr Shafayat Hussain as Nominated Individual. This named leadership structure is a positive indicator of accountability. A desk-based review in July 2023 found no evidence to suggest the rating had deteriorated. The published report does not include any detail about manager tenure, staff survey results, or how the home handles complaints and incidents.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of care quality over time. Our Good Practice evidence shows that homes with consistent, visible managers who empower staff to raise concerns tend to maintain and improve their ratings, while homes with frequent management turnover often see quality slip. The fact that the previous rating was Requires Improvement and the home achieved Good across all five domains is a meaningful sign that whoever is in charge took the concerns seriously and acted on them. What you do not know from this report is how long the current manager has been in post, whether that improvement has been sustained as the home potentially grows its occupancy, and whether staff feel able to raise concerns without fear. These are worth asking directly.","evidence_base":"The Good Practice evidence base identifies leadership tenure and staff empowerment as the two variables most strongly associated with sustained quality improvement in care homes. A manager who has been in post through a difficult inspection and the subsequent improvement cycle is often a stronger indicator of future quality than one who arrived after the improvement was made.","watch_out":"Ask: how long has the current Registered Manager been in post, and has the management team changed significantly since the 2021 inspection? Also ask how staff raise concerns about care quality and whether there is a recent example of a change made because a care worker flagged a problem."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports people with various conditions including dementia, mental health conditions, physical disabilities, sensory impairments and eating disorders. They're set up to care for people over 65 who need residential support.. Gaps or open questions remain on For residents living with dementia, the team understands how to provide the right kind of consistent, patient care. They work to maintain routines and create an environment where people feel secure and supported. — areas worth probing directly during a visit.