Wrottesley Park House Care Home

What families say

Families visiting Wrottesley Park House often mention how patient and welcoming the carers are. There's a real focus on getting to know each resident as an individual, with staff taking time to understand what makes someone comfortable. The home keeps busy with daily activities — from garden time to entertainment — and families appreciate seeing their loved ones engaged and involved.

Based on 28 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement68
• Food quality68
• Healthcare72
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2020-04-18 · Report published 2020-04-18 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the September 2025 inspection. This covers areas including staffing levels, medicines management, infection control, and how the home responds to accidents or incidents. The published report does not include specific observations, staffing ratios, or examples of how safety systems operate in practice. The previous rating in this domain was Requires Improvement, so improvement has been made, but the detail of what changed is not available in the published summary.","quotes":[],"family_meaning":"A Good rating for safety is a positive signal, particularly given that the home previously required improvement. However, Good Practice research consistently highlights that night staffing is where safety most often slips in care homes, and the published report gives no information about overnight staffing ratios for this 63-bed home. Our family review data shows that safe environment and staff attentiveness together account for a meaningful share of what families notice and report positively. You should ask about night staffing numbers and agency staff use before you make a decision, as these details are not confirmed in the published findings.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that reliance on agency staff undermines care consistency, and that learning from incidents, rather than simply recording them, is a key marker that distinguishes genuinely safe homes from those that are compliant on paper only.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count how many permanent staff versus agency names appear on night shifts, and ask what the minimum staffing level is overnight for the full 63 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the September 2025 inspection. This domain covers staff training, care planning, access to healthcare professionals such as GPs and district nurses, nutrition, and how well the home supports people with dementia. The published report does not include specific examples of care plan quality, training records, or evidence of GP access arrangements. The home lists dementia, learning disabilities, and physical disabilities as specialisms, meaning staff should be trained accordingly, but this has not been confirmed with specific inspection evidence in the published text.","quotes":[],"family_meaning":"Effective care, in practical terms, means your parent's care plan reflects who they are, not just what is wrong with them, and that staff have the skills to act on it. Our family review data shows that healthcare access and dementia-specific care are among the themes families mention most often when they are satisfied. Good Practice evidence is clear that care plans need to be living documents, reviewed regularly with family input, rather than documents completed on admission and rarely revisited. The published report does not confirm how often care plans are reviewed here, so this is an important question to raise directly with the manager.","evidence_base":"The Good Practice evidence review found that care plans which incorporate a person's life history, daily preferences, and communication style lead to measurably better outcomes for people with dementia, including reduced distress and better nutrition, compared with plans that focus solely on clinical needs.","watch_out":"Ask to see an example of how a care plan is structured, and ask how recently the plans for current residents were last reviewed. Find out whether families are invited to take part in those reviews, and whether the home uses a recognised dementia care planning approach."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the September 2025 inspection. This covers how staff treat the people who live here, including whether residents feel respected, whether their dignity is protected, and whether care is given at the person's own pace. The published report includes no direct quotes from residents or relatives and no inspector observations of staff interactions. The Good rating indicates that inspectors were satisfied with what they found, but the published summary does not describe the specific evidence behind that conclusion.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for another 55.2%. These are the things families feel most acutely when visiting, yet they are also the hardest to assess from a published report alone. Good Practice research is clear that non-verbal communication matters as much as verbal interaction for people with dementia, and that knowing a person's preferred name, their history, and what calms them when they are distressed is what separates good caring from basic compliance. You will need to observe this yourself on a visit.","evidence_base":"The Good Practice evidence review confirms that person-led caring, where staff know the individual well enough to adapt their approach in real time, is associated with lower rates of distress and better emotional wellbeing for people with dementia, compared with task-focused care that meets physical needs but ignores individual identity.","watch_out":"When you visit, watch how staff speak to people in corridors and communal areas when they think no one is paying attention. Notice whether interactions are unhurried and whether staff use the person's preferred name. This tells you more than any brochure."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the September 2025 inspection. This domain covers whether the home meets individual needs, including activities, engagement, end-of-life care planning, and how complaints are handled. The published summary does not include examples of activity programmes, descriptions of individual engagement for people who cannot join group activities, or evidence of end-of-life planning arrangements. The home's range of specialisms, covering dementia, learning disabilities, and physical disabilities, suggests it aims to support a diverse group of residents, but the inspection detail behind the Responsive rating is not available.","quotes":[],"family_meaning":"Activities and resident happiness together account for nearly half of the weight in our family scoring model, and for good reason. Good Practice evidence is clear that group activities alone are not sufficient for people with moderate or advanced dementia, and that tailored one-to-one engagement, including everyday tasks like folding, sorting, or simple gardening, produces significantly better emotional outcomes than passive attendance at organised sessions. The published report gives no information about whether this home offers one-to-one engagement for people who cannot participate in groups. This is one of the most important questions to ask on a visit.","evidence_base":"The Good Practice evidence review found that Montessori-based and household-task approaches to engagement, where activities are built around familiar, purposeful actions rather than entertainment, produce measurable reductions in distress and improved mood for people with dementia across a range of ability levels.","watch_out":"Ask the activities coordinator to show you the actual timetable for the past two weeks, not a template, and ask specifically what happens for a resident with advanced dementia who cannot join a group session. Find out how many hours of one-to-one engagement are offered per week."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the September 2025 inspection. A named registered manager, Mr Santhosh George, is recorded as being in post, with Mr Stephen Ward as the Nominated Individual for the provider, Abbey Healthcare Homes Limited. The previous overall rating was Requires Improvement, and achieving Good across all five domains represents a meaningful improvement that typically requires sustained management focus. The published report does not include specific examples of governance arrangements, staff feedback, or evidence of how leadership is visible to residents and families day to day.","quotes":[],"family_meaning":"Good Practice research is clear that leadership stability is one of the strongest predictors of a home's quality trajectory. A home with a consistent, visible manager who can be held accountable by families tends to perform better over time than one where senior leadership changes frequently. The improvement from Requires Improvement to Good is an encouraging sign, and knowing there is a named registered manager in post is a starting point. However, our family review data shows that communication with families, accounting for 11.5% of positive review mentions, is one of the areas where gaps most often emerge between what a home promises and what families actually experience. Ask directly how the manager makes themselves accessible.","evidence_base":"The Good Practice evidence review found that homes where staff feel able to raise concerns without fear, and where managers respond to feedback from both staff and families, consistently outperform those where governance is top-down and compliance-focused. This culture of bottom-up empowerment is difficult to assess from a published report and requires direct observation.","watch_out":"Ask the manager how long they have been in post at this home, and what the single biggest change they made after the previous Requires Improvement rating was. Their answer will tell you a great deal about how self-aware and accountable the leadership culture is."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Wrottesley Park House supports adults of all ages with dementia, learning disabilities, and physical disabilities. This specialist focus means the team understands the different challenges these conditions bring.. Gaps or open questions remain on For residents with dementia, the home provides structured daily activities designed to keep people engaged and connected. Staff show particular patience in supporting those moments when someone feels confused or distressed. — areas worth probing directly during a visit.