Eversleigh Care Centre

What families say

Based on 25 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership74
• Resident happiness70

What inspectors found

Inspected 2023-09-30 · Report published 2023-09-30 · Inspected 8 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the June 2024 inspection, representing a positive finding for a home that had previously been rated Requires Improvement overall. The published report does not include specific observations on falls management, medicines administration, infection control practices, or night staffing ratios. No concerns were recorded in relation to safety at the time of the visit. The home is registered for 84 beds and covers a wide range of needs including dementia and physical disabilities, which makes staffing adequacy particularly important.","quotes":[],"family_meaning":"A Good rating in Safety is the baseline you need before considering anything else. However, Good Practice research is consistent on one point: safety is most at risk after 8pm, when staffing typically reduces and agency cover is more common. The inspection did not record night staffing numbers for Eversleigh, so you cannot assume from the rating alone that overnight cover is adequate for 84 residents with complex needs. Our review data shows that families who later report concerns about safety often describe noticing signs on a first visit: call bells left unanswered, staff looking stretched, or not seeing a senior member of staff on the floor. Use your visit to look for those signals.","evidence_base":"The Good Practice evidence review (IFF Research and Leeds Beckett University, 2026) found that agency staff reliance is one of the strongest predictors of inconsistent safety outcomes in dementia care, because unfamiliar staff cannot recognise subtle changes in a person's behaviour that signal distress or deterioration.","watch_out":"Ask the manager: how many permanent staff, rather than agency staff, were on the night shift last week? Request to see the actual rota, not the planned template, and ask what the ratio of carers to residents is after 10pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the June 2024 inspection. This domain covers care planning, staff training, healthcare access, and nutrition. The home lists dementia as a specialism, which means inspectors will have considered whether dementia-specific training and care approaches were in place. No specific findings are recorded in the available published text regarding care plan quality, GP visit frequency, dementia training content, or food provision.","quotes":[],"family_meaning":"A Good Effective rating tells you that inspectors were broadly satisfied with how the home translates knowledge into practice. For dementia care specifically, what this means in practice is whether your mum or dad's care plan is a living document that staff actually read and act on, or a form completed at admission and rarely revisited. Our review data shows that food quality is mentioned in 20.9% of positive family reviews, making it one of the eight most significant factors families assess. The Good Practice evidence base is clear that how a home manages nutrition, including texture-modified diets, hydration prompting, and mealtime support for people with dementia, is a reliable indicator of how carefully the home attends to individual needs.","evidence_base":"The Good Practice evidence review found that care plans function best as genuinely dynamic tools, updated after any significant change in a person's condition or behaviour, and that family involvement in plan reviews is associated with better outcomes for people living with dementia.","watch_out":"Ask to see a copy of a care plan (anonymised if necessary) and ask when it was last updated and whether the family was involved in that review. Ask specifically how often a GP visits the home and how a concern about your parent's health would be escalated on a weekend."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the June 2024 inspection. This covers how staff treat residents, including warmth, dignity, privacy, and respect for independence. No direct inspector observations, resident comments, or family quotes are recorded in the available published text for this domain. The previous overall rating of Requires Improvement had since been addressed, and a Good Caring rating suggests inspectors did not find evidence of undignified or disrespectful treatment during the visit.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are not abstract values; they are things you can observe in the first ten minutes of a visit. Watch whether staff make eye contact with your parent when they speak to them, whether they use the name your parent prefers, and whether interactions feel unhurried. Good Practice research is clear that for people with dementia, non-verbal communication, tone of voice, physical proximity, and a calm manner, matters as much as the words used. A Good Caring rating is an encouraging sign, but it was assessed on one day. Your visit is the only way to check whether the warmth is consistent.","evidence_base":"The Good Practice evidence review found that person-led care requires staff to have detailed knowledge of the individual, including their life history, preferred routines, and communication style, and that homes where staff demonstrate this knowledge consistently produce better wellbeing outcomes for people with dementia.","watch_out":"When you visit, ask a member of staff what name your mum or dad would like to be called, and whether they know one thing your parent enjoyed doing before moving into care. The answer, and how it is given, will tell you a great deal about how well the home knows the people it cares for."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the June 2024 inspection. This domain covers how well the home meets individual needs, including activities, engagement, and end-of-life care. The home specialises in dementia and physical disabilities, which means responsive care requires careful individual assessment. No specific activities, examples of tailored engagement, or descriptions of how the home supports people with advanced dementia to remain active are recorded in the available published text.","quotes":[],"family_meaning":"A Good Responsive rating suggests inspectors were satisfied that the home was attempting to meet individual needs rather than running a one-size approach. For families choosing a home for a parent with dementia, activities and engagement matter more than is often assumed. Our review data shows activities are referenced in 21.4% of positive reviews, and resident happiness in 27.1%. The Good Practice evidence base is particularly strong on one point: group activities alone are not sufficient for people with moderate or advanced dementia, who often cannot participate in formal group settings and need one-to-one engagement built into their day. The inspection does not confirm whether Eversleigh provides this. Ask directly.","evidence_base":"The Good Practice evidence review found that Montessori-based and sensory approaches to individual engagement, as well as involving residents in everyday household tasks, produce measurable improvements in wellbeing for people with dementia, particularly those who can no longer access group activities.","watch_out":"Ask the activities coordinator: what would a typical Tuesday look like for a resident with moderate dementia who does not join group sessions? If the answer is vague or defaults to television, that is important information."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the June 2024 inspection. The home is run by Central England Healthcare (Wolverhampton) Limited. Mrs Gaynor Dingley-Smith is the registered manager and Mrs Julie Hurst is the nominated individual. Having both roles named and filled is a positive structural indicator. The previous overall rating of Requires Improvement suggests the home had governance or leadership challenges at an earlier point, and the return to Good across all domains indicates those concerns were addressed. No specific detail on how the manager is visible to staff and residents, how staff feedback is gathered, or how complaints are handled is available in the published text.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time, according to the Good Practice evidence base. A home where the same manager has been in post for several years, is known by name to residents, and is visible on the floor rather than office-bound, is more likely to sustain quality than one where leadership changes frequently. Our review data shows management is referenced in 23.4% of positive family reviews, and family communication in 11.5%. The fact that this home recovered from a Requires Improvement rating is encouraging; it suggests the current leadership team responded to formal concerns. What you need to establish on a visit is how long the current manager has been in post and whether staff feel confident speaking up if something is wrong.","evidence_base":"The Good Practice evidence review found that leadership stability, combined with a culture where staff at all levels feel able to raise concerns without fear of blame, is one of the most reliable structural indicators of sustained quality in dementia care homes.","watch_out":"Ask the manager directly: how long have you been in post at Eversleigh, and what was the main change you made after the previous inspection? The answer will tell you whether they are still addressing legacy problems or whether the improvement is embedded."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team supports adults under 65 with physical disabilities, as well as older residents and those living with dementia. They're equipped to manage complex physical care needs.. Gaps or open questions remain on Dementia care is provided as part of their range of specialist services. The home accepts residents at different stages of their dementia journey. — areas worth probing directly during a visit.