Tendercare Home Ltd
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds46
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2021-10-21
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The atmosphere here feels genuinely lively, with residents often found singing along to entertainment or joining in group activities. Families mention how quickly staff respond when someone needs help, and there's a warmth in the way they interact with everyone. The home celebrates seasons and special occasions with decorations throughout, creating a cheerful environment that visitors notice immediately.
The eight family priority themes
- Staff warmth55
- Compassion & dignity60
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare60
- Management & leadership45
- Resident happiness55
What inspectors found
Inspected 2021-10-21
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the September 2021 inspection. This covers care planning, dementia-specific training, healthcare access including GP contact, and food and nutrition. The home specialises in dementia care alongside general residential care for adults over and under 65. The published text does not include specific detail about care plan content, dementia training programmes, or how food quality is monitored. The Good rating indicates inspectors were satisfied overall, but the evidence behind it is not available in the summary.Is this home caring?
The Caring domain was rated Good at the September 2021 inspection. This covers staff warmth, dignity, respect, and support for independence. A Good Caring rating suggests inspectors observed staff treating residents appropriately and found no significant concerns about dignity or respect. The published text does not include specific observations of staff interactions, resident testimony, or examples of how privacy is maintained. The home had previously been rated Inadequate, so a Good Caring rating represents real progress, but the evidence behind the rating is not described in the available summary.Is the home responsive?
The Responsive domain was rated Good at the September 2021 inspection. This covers activities, individual engagement, and how the home adapts to residents' changing preferences and needs. The home cares for people living with dementia, for whom meaningful daily activity is particularly important. The published text does not include specific information about the activity programme, one-to-one engagement, or how the home identifies and responds to individual interests. The Good rating suggests inspectors were satisfied, but no supporting detail is available in the published summary.Is the home well-led?
The Well-Led domain was rated Requires Improvement at the September 2021 inspection. This is the one domain where inspectors found the home fell short of a Good standard. Well-Led covers management visibility, governance, staff culture, accountability, and how the home learns and improves. The home had previously been rated Inadequate overall, so it is possible that management improvement was still in progress at the time of the September 2021 inspection. The published text does not describe specific governance failures or what inspectors found lacking. A review in July 2023 noted no evidence requiring reassessment, but the rating itself has not been updated.
Source: CQC inspection report →
What the evidence base says
The home provides residential care for adults over and under 65, with particular experience in dementia support. Staff here understand the importance of patience with memory loss, treating each interaction with fresh kindness. They balance encouraging independence with providing necessary support, allowing residents to maintain their abilities for as long as possible. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tendercare Home Ltd scores 62 out of 100, reflecting a home that has made real progress from a previous Inadequate rating to Good across four of five domains, but where the inspection text provides limited specific detail and management remains rated Requires Improvement.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
The atmosphere here feels genuinely lively, with residents often found singing along to entertainment or joining in group activities. Families mention how quickly staff respond when someone needs help, and there's a warmth in the way they interact with everyone. The home celebrates seasons and special occasions with decorations throughout, creating a cheerful environment that visitors notice immediately.
What inspectors have recorded
The manager maintains an open-door approach, making time to discuss any concerns families might have. Staff training appears to be a priority, particularly around dementia care — families notice how patiently the team works with residents experiencing memory loss. There's a culture of treating everyone with consistent kindness, whether or not they remember individual staff members from day to day.
How it sits against good practice
Many families describe finally being able to relax, knowing their relatives are comfortable and engaged here.
Worth a visit
Tendercare Home Ltd, at 237-239 Oldbury Road, Rowley Regis, was rated Good overall at its inspection in September 2021, with Good ratings across Safe, Effective, Caring, and Responsive. This is a significant improvement from a previous Inadequate rating, which is worth acknowledging. The home cares for up to 46 people, including adults living with dementia, and the inspection confirmed it had made sufficient progress across most areas to reach a Good standard. The important caveat is that Well-Led remains rated Requires Improvement, meaning inspectors were not fully satisfied with how the home is managed and governed. The published inspection text is also very limited in specific detail, so it is not possible to confirm exactly what was observed during the visit. Before making a decision, visit in person, ask to see the actual staffing rota for the past two weeks, and speak directly with the registered manager about what has changed since the previous Inadequate rating and what is still being worked on.
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In Their Own Words
How Tendercare Home Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where singing fills the corridors and independence matters
Residential home in Rowley Regis: True Peace of Mind
Families describe a real sense of relief when their loved ones settle into Tendercare Home in Rowley Regis. The regular entertainment programme — with live music, parties and games — keeps residents engaged throughout the week. What particularly stands out is how staff encourage residents to do what they can for themselves, stepping in with support only when needed.
Who they care for
The home provides residential care for adults over and under 65, with particular experience in dementia support.
Staff here understand the importance of patience with memory loss, treating each interaction with fresh kindness. They balance encouraging independence with providing necessary support, allowing residents to maintain their abilities for as long as possible.
“Many families describe finally being able to relax, knowing their relatives are comfortable and engaged here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tendercare Home Ltd scores 62 out of 100, reflecting a home that has made real progress from a previous Inadequate rating to Good across four of five domains, but where the inspection text provides limited specific detail and management remains rated Requires Improvement.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
The atmosphere here feels genuinely lively, with residents often found singing along to entertainment or joining in group activities. Families mention how quickly staff respond when someone needs help, and there's a warmth in the way they interact with everyone. The home celebrates seasons and special occasions with decorations throughout, creating a cheerful environment that visitors notice immediately.
What inspectors have recorded
The manager maintains an open-door approach, making time to discuss any concerns families might have. Staff training appears to be a priority, particularly around dementia care — families notice how patiently the team works with residents experiencing memory loss. There's a culture of treating everyone with consistent kindness, whether or not they remember individual staff members from day to day.
How it sits against good practice
Many families describe finally being able to relax, knowing their relatives are comfortable and engaged here.
Worth a visit
Tendercare Home Ltd, at 237-239 Oldbury Road, Rowley Regis, was rated Good overall at its inspection in September 2021, with Good ratings across Safe, Effective, Caring, and Responsive. This is a significant improvement from a previous Inadequate rating, which is worth acknowledging. The home cares for up to 46 people, including adults living with dementia, and the inspection confirmed it had made sufficient progress across most areas to reach a Good standard. The important caveat is that Well-Led remains rated Requires Improvement, meaning inspectors were not fully satisfied with how the home is managed and governed. The published inspection text is also very limited in specific detail, so it is not possible to confirm exactly what was observed during the visit. Before making a decision, visit in person, ask to see the actual staffing rota for the past two weeks, and speak directly with the registered manager about what has changed since the previous Inadequate rating and what is still being worked on.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Tendercare Home Ltd measures up against the other homes you’re considering. Free account.
In Their Own Words
How Tendercare Home Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where singing fills the corridors and independence matters
Residential home in Rowley Regis: True Peace of Mind
Families describe a real sense of relief when their loved ones settle into Tendercare Home in Rowley Regis. The regular entertainment programme — with live music, parties and games — keeps residents engaged throughout the week. What particularly stands out is how staff encourage residents to do what they can for themselves, stepping in with support only when needed.
Who they care for
The home provides residential care for adults over and under 65, with particular experience in dementia support.
Staff here understand the importance of patience with memory loss, treating each interaction with fresh kindness. They balance encouraging independence with providing necessary support, allowing residents to maintain their abilities for as long as possible.
Management & ethos
The manager maintains an open-door approach, making time to discuss any concerns families might have. Staff training appears to be a priority, particularly around dementia care — families notice how patiently the team works with residents experiencing memory loss. There's a culture of treating everyone with consistent kindness, whether or not they remember individual staff members from day to day.
The home & environment
The communal spaces stay consistently clean and well-maintained, with attractive grounds that families appreciate during visits. Residents enjoy regular grooming services for hair and nails, and the kitchen team pays attention to individual dietary preferences. The home's commitment to keeping everything fresh and inviting shows in both the indoor spaces and outdoor areas.
“Many families describe finally being able to relax, knowing their relatives are comfortable and engaged here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
