Jacobs Neurological Centre | Elysium Healthcare

What families say

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity50
• Cleanliness65
• Activities & engagement55
• Food quality50
• Healthcare70
• Management & leadership70
• Resident happiness55

What inspectors found

Inspected 2022-12-22 · Report published 2022-12-22 · Inspected 5 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The home received a Good rating for Safe at its November 2024 assessment. The published report does not provide detailed narrative on staffing ratios, agency use, falls management, or medicines handling. The home supports people with complex neurological conditions, which typically requires higher levels of skilled nursing input. No concerns or breaches were recorded in this domain. Beyond the Good rating itself, the inspection findings contain limited specific detail for families to evaluate.","quotes":[],"family_meaning":"A Good rating for Safety is reassuring, but the absence of published detail means you cannot yet know what that looks like day to day in this home. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip, particularly in homes supporting people with complex neurological needs. Our family review data shows that staff attentiveness (mentioned in 14% of positive reviews) and a clean environment (24.3%) are the safety signals families notice most directly on a visit. Because this report does not record specifics on agency reliance or incident learning, you will need to ask about these directly. Do not rely on the rating alone.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance and inconsistent night cover are among the strongest predictors of safety problems in care homes supporting people with dementia and complex needs.","watch_out":"Ask the manager to show you the staffing rota for the past two weeks, not a template. Count how many permanent staff versus agency staff worked on the dementia or neurological unit, particularly on night shifts. Ask what the minimum staff-to-resident ratio is after 10pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Jacobs Neurological Centre received a Good rating for Effective at its November 2024 assessment. The home specialises in neurological conditions alongside dementia, physical disabilities, and sensory impairment, which requires staff to hold specific clinical knowledge. No concerns were identified in this domain. The published report does not contain detail on care plan quality, GP access frequency, dementia training content, or food provision. The Good rating indicates the inspector was satisfied, but the basis for that judgement is not set out in the published findings.","quotes":[],"family_meaning":"Effectiveness in a home like this means your parent's care plan should reflect their specific neurological condition, not a generic template. Good Practice research highlights care plans as living documents that should be reviewed regularly and involve family members in updating. Healthcare access (weighted at 20.2% in our family review data) and meaningful food choice (20.9%) are both markers families use to judge whether a home truly understands the people it supports. Because the published report does not confirm dementia or neurological training content, ask the manager what specific training staff have completed and how recently. Request to see a sample care plan structure on your visit.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training, when delivered with regular refreshers and linked to individual care plans, measurably improves both safety and quality of life for people with complex neurological presentations.","watch_out":"Ask the manager: how often are care plans formally reviewed, and can family members attend or contribute to those reviews? Also ask what specific neurological or dementia training permanent staff have completed in the past 12 months, and whether there is a named nurse for each resident."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was not rated at the November 2024 inspection. This is an important gap. The inspection report does not contain any narrative, observations, quotes, or findings relating to staff warmth, dignity, privacy, or how staff respond to distress. It is not possible from the published findings to tell you how kind the staff are, how your parent would be treated day to day, or whether their preferences and identity are known and respected. This absence does not mean care is poor, but it does mean the evidence base for this domain is effectively zero.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in family satisfaction, mentioned in 57.3% of positive reviews in our data, and compassion and dignity are cited in 55.2%. The fact that Caring was not rated means you have no official evidence to rely on for the two things that matter most. Good Practice research confirms that non-verbal communication, being addressed by your preferred name, not being rushed, and having staff who know your history, are as important as any clinical measure for people with dementia or neurological conditions. You will need to observe this yourself. Arrange a visit at a time when care is actively happening, not just during a formal tour.","evidence_base":"The IFF Research evidence review found that person-led care, where staff know the individual's history, preferences, and communication style, produces the strongest outcomes for wellbeing in people with dementia and neurological conditions, even where clinical conditions are complex.","watch_out":"During your visit, stand in a corridor or communal area for ten minutes and observe how staff speak to people who live there. Do staff use preferred names? Do they crouch to eye level? Do they move without hurry? Ask a member of staff what your parent's preferred name would be called if they moved in, and see whether the answer involves a process or a person."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The home received a Good rating for Responsive at its November 2024 assessment. Responsive covers activities, individual engagement, and how well the home adapts to each person's needs and wishes. The published report does not detail the activities programme, one-to-one engagement provision, or how the home handles complaints. No concerns were recorded. The Good rating suggests the inspector was satisfied, but without narrative detail, the specific strengths are not visible in the published findings.","quotes":[],"family_meaning":"For people with dementia or neurological conditions, meaningful activity is not a luxury. Good Practice research, including Montessori-based approaches and everyday household task involvement, shows that tailored individual engagement improves mood, reduces distress, and slows functional decline. Our review data shows resident happiness is cited in 27.1% of positive family reviews, and activities in 21.4%. A key risk in any larger home (82 beds is a significant size) is that activities default to group sessions that suit the most mobile and communicative residents, leaving people with advanced dementia or complex neurological needs unstimulated for long periods. The Good rating here is positive, but you need to see the actual programme.","evidence_base":"The Leeds Beckett rapid evidence review found that one-to-one activities tailored to a person's pre-illness identity and interests, rather than generic group sessions, are the most effective form of engagement for people with advanced dementia or complex neurological presentations.","watch_out":"Ask to see last week's actual activity schedule, not the template on the wall. Ask specifically what activities are available for someone who cannot participate in group sessions. Ask how many dedicated activity staff are employed and what their hours are across seven days, including weekends."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Jacobs Neurological Centre received a Good rating for Well-led at its November 2024 assessment. The home has a named registered manager, Miss Laura Anne Chapman, and a nominated individual, Ms Sheetal Shah. It is operated by Elysium Healthcare No.2 Limited, a larger provider group. The published report does not provide detail on manager tenure, staff culture, how the home learns from incidents, or how families are kept informed and involved. The Good rating indicates the inspector found governance and leadership satisfactory.","quotes":[],"family_meaning":"Good Practice research shows that leadership stability is one of the strongest predictors of quality trajectory in a care home. A manager who has been in post for a sustained period, who staff and residents know by name, and who is visibly present on the floor, produces measurably better outcomes than one who is office-bound or frequently changing. Communication with families is cited in 11.5% of our positive review data. Because this home is part of a larger provider group, it is worth establishing whether the registered manager has genuine authority over day-to-day decisions or whether key choices are made centrally. Ask how long the current manager has been in post and how families are formally kept informed about their parent's care.","evidence_base":"The IFF Research rapid evidence review identified that staff who feel able to raise concerns without fear, and who see their manager regularly on the floor rather than behind a desk, report higher job satisfaction and deliver measurably more person-centred care.","watch_out":"Ask how long Miss Chapman has been registered manager at this home specifically, not with the organisation. Ask what happens if you have a concern about your parent's care at 9pm on a Sunday. Is there a senior on duty with authority to act, or does everything wait until the manager is next in?"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The centre specialises in neurological conditions and physical disabilities, supporting both younger adults under 65 and older residents. They also provide dementia care and support for those with sensory impairments.. Gaps or open questions remain on For residents with dementia alongside neurological conditions, the centre offers specialist support within their broader neurological care framework. — areas worth probing directly during a visit.