Eric Williams House

What families say

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2020-04-04

• Is this home safe?

  Good
  The inspection awarded a Good rating for safety at Eric Williams House. This covers staffing levels, medicines management, infection control and the safety of the environment. However, the published report text provides no specific observations, figures or examples to substantiate the rating. A Good Safe rating indicates inspectors were satisfied, but no detail about how falls are managed, how medicines are stored or administered, or how many staff are on duty at night is available from the published findings.
  Verified by inspector

• Is the care effective?

  Good
  The inspection awarded a Good rating for Effectiveness, which covers care planning, staff training, healthcare access and nutrition. Dementia is listed as a formal specialism, which implies some level of structured training and adapted care approaches. However, the published report text contains no specific information about what dementia training staff receive, how care plans are written or reviewed, how often GPs visit, or what the food offer looks like in practice.
  Verified by inspector

• Is this home caring?

  Good
  The inspection awarded a Good rating for Caring, which covers staff warmth, dignity, respect and whether your parent's independence is supported. This is the domain that most directly reflects the day-to-day experience of living here. However, the published report text provides no direct quotes from residents or relatives, no specific observations of staff interactions, and no examples of how dignity or privacy is protected in practice. The rating confirms inspectors were satisfied, but the evidence behind that satisfaction is not visible in what has been published.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The inspection awarded a Good rating for Responsiveness, which covers activities, individual engagement, how the home responds to your parent's changing needs, and end-of-life care planning. Dementia and sensory impairment are listed as specialisms, which implies some level of adapted activity provision. However, the published report text provides no description of the activities programme, no examples of individual or one-to-one engagement, and no information about how the home plans for end of life.
  Verified by inspector

• Is the home well-led?

  Good
  The inspection awarded a Good rating for Well-led, and named leadership is clearly recorded — Mrs Terri Jane Hallinan as Registered Manager and Mrs Tracey Denny as Nominated Individual. The home is operated by Coventry City Council, which provides an additional layer of organisational oversight. A subsequent review in July 2023 found no evidence to change the ratings. However, the published report text provides no specific information about the management culture, how staff are supported, how complaints are handled, or whether there is a programme of continuous improvement.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team at Eric Williams House has experience caring for residents with sensory impairments and physical disabilities. They also support people living with dementia and those with mental health conditions. For residents with dementia, the home provides specialist support tailored to individual needs. The team understands the challenges that come with memory loss and works to maintain residents' dignity and independence. All areas worth probing directly during a visit.