Care First Class UK Ltd
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds16
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions
- Last inspected2023-05-10
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2023-05-10
Is this home safe?
Is the care effective?
The Effective domain was rated Good, covering training, care planning, nutrition and healthcare access. This domain improved from Requires Improvement, suggesting that gaps in staff training or care plan quality identified previously have been addressed. The home lists dementia as a specialism alongside learning disabilities and mental health, which requires staff to be trained across a range of conditions. No specific detail about dementia training content, GP visit frequency or care plan review schedules is reproduced in the published summary.Is this home caring?
The Caring domain was rated Good, which inspectors use to assess whether staff treat residents with warmth, dignity and respect, whether people's independence is promoted and whether their privacy is protected. This too improved from a previous Requires Improvement rating. No staff observations, resident quotes or specific examples of kind or undignified interactions are reproduced in the published summary. The breadth of the home's client group — spanning dementia, learning disabilities and mental health — means staff need to adapt their communication significantly between individuals.Is the home responsive?
The Responsive domain was rated Good, covering activities and engagement, whether care is tailored to individual needs, and end-of-life planning. This represents an improvement from Requires Improvement. With 16 residents and a specialist remit covering dementia, learning disabilities and mental health, responsiveness requires a genuinely individualised approach rather than a one-size-fits-all activity programme. No specific activities, engagement observations or end-of-life planning detail is reproduced in the published summary.Is the home well-led?
The Well-Led domain was rated Good and represents the most significant improvement in this inspection cycle. The home is owner-operated by Mr and Mrs J P Rampersad, with Mr Jaikishan Rampersad as the registered manager — a structure that can mean strong personal accountability and continuity of leadership. The previous Requires Improvement rating, now resolved across all domains, suggests the manager and owners identified systemic issues and addressed them effectively. No detail about governance systems, staff culture or family communication mechanisms is reproduced in the published summary.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65 with physical disabilities and dementia. They offer permanent residential placements as well as respite care. For those living with dementia, the home's emphasis on security and structured medication support provides important safeguards while maintaining dignity and choice. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Clifton House has improved from Requires Improvement to a fully Good rating across all five domains — a meaningful step forward — but the published inspection text contains limited specific detail, so scores reflect confirmed improvement rather than richly evidenced outstanding practice.
Homes in London typically score 68–82.Worth a visit
Clifton House, a small 16-bed owner-operated home in Coulsdon, was rated Good across all five inspection domains following a visit on 30 March 2023 — an improvement on its previous Requires Improvement rating. That upward trajectory is genuinely meaningful: it tells you the owners and manager identified what wasn't working and fixed it. The home supports a broad range of needs including dementia, learning disabilities and mental health conditions, making it one of a small number of homes in its area offering this breadth of specialist care in a residential (non-nursing) setting. The main limitation of this report is straightforward: the published inspection summary is brief, and almost no specific detail — no staff quotes, no observations of mealtimes or activities, no night staffing figures — is reproduced. A Good rating confirmed after a period of improvement is a positive signal, but it is not the same as a richly evidenced inspection with detailed observations. Before you visit, prepare specific questions: How many permanent staff work the dementia unit overnight? What does a typical Tuesday look like for a resident who can't join group activities? When did the manager last personally review your parent's care plan? The answers to those questions will tell you as much as the rating itself.
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In Their Own Words
How Care First Class UK Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Birmingham care home supporting adults with dementia and physical disabilities
Clifton House – Your Trusted residential home
Clifton House in Birmingham provides residential care for adults over and under 65, with particular experience supporting people living with dementia and physical disabilities. The home has cared for some residents over multiple years, offering both permanent and respite placements in the West Midlands area.
Who they care for
The home cares for adults both under and over 65 with physical disabilities and dementia. They offer permanent residential placements as well as respite care.
For those living with dementia, the home's emphasis on security and structured medication support provides important safeguards while maintaining dignity and choice.
“If you're considering Clifton House, visiting in person will help you understand if it's the right fit for your family member's specific needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Clifton House has improved from Requires Improvement to a fully Good rating across all five domains — a meaningful step forward — but the published inspection text contains limited specific detail, so scores reflect confirmed improvement rather than richly evidenced outstanding practice.
Homes in London typically score 68–82.Worth a visit
Clifton House, a small 16-bed owner-operated home in Coulsdon, was rated Good across all five inspection domains following a visit on 30 March 2023 — an improvement on its previous Requires Improvement rating. That upward trajectory is genuinely meaningful: it tells you the owners and manager identified what wasn't working and fixed it. The home supports a broad range of needs including dementia, learning disabilities and mental health conditions, making it one of a small number of homes in its area offering this breadth of specialist care in a residential (non-nursing) setting. The main limitation of this report is straightforward: the published inspection summary is brief, and almost no specific detail — no staff quotes, no observations of mealtimes or activities, no night staffing figures — is reproduced. A Good rating confirmed after a period of improvement is a positive signal, but it is not the same as a richly evidenced inspection with detailed observations. Before you visit, prepare specific questions: How many permanent staff work the dementia unit overnight? What does a typical Tuesday look like for a resident who can't join group activities? When did the manager last personally review your parent's care plan? The answers to those questions will tell you as much as the rating itself.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Care First Class UK Ltd measures up against the other homes you’re considering. Free account.
In Their Own Words
How Care First Class UK Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Birmingham care home supporting adults with dementia and physical disabilities
Clifton House – Your Trusted residential home
Clifton House in Birmingham provides residential care for adults over and under 65, with particular experience supporting people living with dementia and physical disabilities. The home has cared for some residents over multiple years, offering both permanent and respite placements in the West Midlands area.
Who they care for
The home cares for adults both under and over 65 with physical disabilities and dementia. They offer permanent residential placements as well as respite care.
For those living with dementia, the home's emphasis on security and structured medication support provides important safeguards while maintaining dignity and choice.
The home & environment
The home is described as clean and well-maintained by visitors. Staff have organised birthday celebrations and social activities for residents.
“If you're considering Clifton House, visiting in person will help you understand if it's the right fit for your family member's specific needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
