Westview House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes, Homecare agencies
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds38
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2019-08-28
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe finding real warmth here during some of their hardest days. Staff form genuine bonds with residents, taking time to know each person as an individual. There's a friendliness that helps everyone feel more at ease.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2019-08-28
Is this home safe?
Is the care effective?
Westview House received a Good rating for Effective at its August 2019 inspection. This domain covers training, care planning, healthcare access, nutrition, and hydration. No specific detail about dementia training content, GP access frequency, care plan review processes, or food quality was published in the summary. The home lists dementia as a specialism, which implies staff should hold relevant training, but the content and recency of that training is not described.Is this home caring?
Westview House received a Good rating for Caring at its August 2019 inspection. This domain covers staff warmth, dignity, respect, and support for independence. No direct inspector observations, resident quotes, or relative feedback were published in the summary. A Good rating means inspectors did not identify concerns in this area, but it does not tell you what warmth and kindness looked like in practice on the day of the visit.Is the home responsive?
Westview House received a Good rating for Responsive at its August 2019 inspection. This domain covers activities, individual engagement, complaints handling, and end-of-life care. No detail about the activity programme, one-to-one engagement for residents with advanced dementia, or end-of-life planning was published in the summary. The home supports people with a range of conditions, which means the activity offer needs to be genuinely varied and individually tailored rather than group-focused only.Is the home well-led?
Westview House received a Good rating for Well-led at its August 2019 inspection. The home is run by Island Healthcare Limited, with Mrs Carol Ann Chiverton named as registered manager and Mr Ian Bennett as nominated individual. No detail about manager tenure, staff culture, governance processes, or how the home handles complaints and incidents was published in the summary. A named manager with registered status is a positive structural sign, but stability over time matters more than the title.
Source: CQC inspection report →
What the evidence base says
The home cares for adults of all ages, including those under 65, supporting people with dementia, mental health conditions, physical disabilities and sensory impairments. For those living with dementia, the staff understand how to provide personalised attention that respects each person's needs. Families have found the team particularly skilled at supporting people through later stages of the condition. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Westview House holds a Good rating across all five inspection domains, but the published report contains very little specific detail, so scores reflect the rating itself rather than direct observations or testimony. Families should treat this as a starting point and gather more information directly from the home.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families describe finding real warmth here during some of their hardest days. Staff form genuine bonds with residents, taking time to know each person as an individual. There's a friendliness that helps everyone feel more at ease.
What inspectors have recorded
The team here brings together professional skill with natural compassion. Families talk about staff who stay calm and reassuring when it matters most, offering both practical support and emotional comfort during end-of-life care.
How it sits against good practice
Sometimes you need a place that understands life's most challenging moments — Westview House offers that understanding.
Worth a visit
Westview House in Totland Bay was rated Good across all five inspection domains at its last inspection in August 2019. A desk-based review in July 2023 found no evidence requiring a reassessment of that rating. The home is registered to care for up to 38 people, including those living with dementia, mental health conditions, physical disabilities, and sensory impairment, and is run by Island Healthcare Limited with a named registered manager. The main uncertainty here is significant: the published summary contains almost no specific detail about what inspectors actually observed, heard from your parent's peers, or found in care records. A Good rating is a positive baseline, but it was awarded more than five years ago and the full inspection report has not been reproduced here. Before visiting, download the full report from the official register. On your visit, ask to see last week's actual staffing rota (not the template), ask how many permanent staff work the dementia unit on nights, and ask what specific dementia training staff have completed and when.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Westview House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets life's most precious moments
Westview House – Expert Care in Totland Bay
When families need support through difficult times, Westview House in Totland Bay provides care that truly understands what matters. This home on the Isle of Wight supports people with dementia, mental health conditions, physical disabilities and sensory impairments, welcoming both younger and older adults who need specialised care.
Who they care for
The home cares for adults of all ages, including those under 65, supporting people with dementia, mental health conditions, physical disabilities and sensory impairments.
For those living with dementia, the staff understand how to provide personalised attention that respects each person's needs. Families have found the team particularly skilled at supporting people through later stages of the condition.
“Sometimes you need a place that understands life's most challenging moments — Westview House offers that understanding.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Westview House holds a Good rating across all five inspection domains, but the published report contains very little specific detail, so scores reflect the rating itself rather than direct observations or testimony. Families should treat this as a starting point and gather more information directly from the home.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families describe finding real warmth here during some of their hardest days. Staff form genuine bonds with residents, taking time to know each person as an individual. There's a friendliness that helps everyone feel more at ease.
What inspectors have recorded
The team here brings together professional skill with natural compassion. Families talk about staff who stay calm and reassuring when it matters most, offering both practical support and emotional comfort during end-of-life care.
How it sits against good practice
Sometimes you need a place that understands life's most challenging moments — Westview House offers that understanding.
Worth a visit
Westview House in Totland Bay was rated Good across all five inspection domains at its last inspection in August 2019. A desk-based review in July 2023 found no evidence requiring a reassessment of that rating. The home is registered to care for up to 38 people, including those living with dementia, mental health conditions, physical disabilities, and sensory impairment, and is run by Island Healthcare Limited with a named registered manager. The main uncertainty here is significant: the published summary contains almost no specific detail about what inspectors actually observed, heard from your parent's peers, or found in care records. A Good rating is a positive baseline, but it was awarded more than five years ago and the full inspection report has not been reproduced here. Before visiting, download the full report from the official register. On your visit, ask to see last week's actual staffing rota (not the template), ask how many permanent staff work the dementia unit on nights, and ask what specific dementia training staff have completed and when.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Westview House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Westview House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets life's most precious moments
Westview House – Expert Care in Totland Bay
When families need support through difficult times, Westview House in Totland Bay provides care that truly understands what matters. This home on the Isle of Wight supports people with dementia, mental health conditions, physical disabilities and sensory impairments, welcoming both younger and older adults who need specialised care.
Who they care for
The home cares for adults of all ages, including those under 65, supporting people with dementia, mental health conditions, physical disabilities and sensory impairments.
For those living with dementia, the staff understand how to provide personalised attention that respects each person's needs. Families have found the team particularly skilled at supporting people through later stages of the condition.
Management & ethos
The team here brings together professional skill with natural compassion. Families talk about staff who stay calm and reassuring when it matters most, offering both practical support and emotional comfort during end-of-life care.
“Sometimes you need a place that understands life's most challenging moments — Westview House offers that understanding.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
