Royal Manor Nursing Home

What families say

Families describe how staff focus on keeping residents comfortable and content throughout their stay. The care team's consistent attentiveness helps create a stable environment where people feel looked after.

Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare70
• Management & leadership74
• Resident happiness68

What inspectors found

Inspected 2023-07-22 · Report published 2023-07-22 · Inspected 8 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The home was rated Good for safety at its May 2024 inspection. Beyond the headline rating, the published findings do not include specific detail about staffing numbers, how medicines are managed, how falls are recorded and reviewed, or what infection control measures are in place. The home is registered to provide nursing care and to treat disease, disorder, or injury, which means clinical oversight should be available around the clock. The previous Requires Improvement rating will have included safety concerns, and the move to Good suggests these have been addressed, though the specifics are not set out in the published text.","quotes":[],"family_meaning":"A Good safety rating after a previous Requires Improvement is a positive signal, but safety is the area where the gap between a headline rating and what families need to know is widest. Our review data shows that attentive staffing is mentioned in 14% of positive family reviews, and Good Practice research consistently identifies night staffing as the point where safety most often slips. You cannot confirm from the published findings how many staff are on duty at 2am, whether the home uses agency workers regularly, or how falls are investigated. These are not hypothetical questions; for a 30-bed home caring for people with dementia and complex needs, the answers matter enormously. The improvement from Requires Improvement is encouraging, but verify the specifics in person.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (March 2026) found that night staffing levels and the consistency of the care team are the two factors most strongly associated with safety incidents in residential and nursing homes. Agency reliance, even at low levels, is linked to reduced familiarity with individual residents' needs.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many shifts were covered by permanent staff and how many by agency workers, and ask specifically how many staff are on duty overnight on the dementia unit."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The home was rated Good for effectiveness at its May 2024 inspection. The home is listed as providing nursing care and treatment of disease, disorder, or injury, indicating that clinical skills are available on site. Beyond the headline rating, the published inspection text does not describe how care plans are written or reviewed, how frequently residents see a GP, what dementia training staff have received, or how food and nutrition are managed. The previous Requires Improvement rating will have covered effectiveness, and the improvement to Good suggests the home has made progress in this area.","quotes":[],"family_meaning":"Effectiveness covers some of the things families worry about most: whether your parent's care plan actually reflects who they are as a person, whether staff have had proper training in dementia care, and whether health problems are caught early and acted on. Food quality sits in this domain too, and it accounts for 20.9% of positive family reviews in our data. The Good Practice evidence base is clear that care plans should be living documents updated as a person's needs change, not filed away after admission. None of this can be confirmed from the published findings alone. The Good rating is encouraging, but ask to see an example of how a care plan is structured (with personal details removed) and ask what dementia training the care staff completed most recently.","evidence_base":"The Good Practice evidence review found that dementia-specific training, particularly training that covers non-verbal communication and behavioural expressions of unmet need, is one of the strongest predictors of person-centred care quality. General care training alone is insufficient for homes caring for people with dementia.","watch_out":"Ask to see the training records for two or three care staff and check whether the dementia training they completed covered communication with people who have limited verbal ability, not just basic dementia awareness. Ask how recently the training was updated."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The home was rated Good for caring at its May 2024 inspection. This domain covers staff warmth, dignity, respect, and whether residents are supported to maintain their independence. The published findings do not include specific observations about how staff interact with residents, whether residents are addressed by their preferred names, or how privacy is protected during personal care. Staff warmth is the single biggest driver of positive family reviews in our data (57.3%), and compassion and dignity account for 55.2%, making this the domain where families most want specific evidence.","quotes":[],"family_meaning":"A Good rating for caring is the most important headline for many families, but it is also the area where you need to look beyond the rating. Staff warmth and compassion together account for more than half of what drives satisfaction in our family review data. The Good Practice evidence base shows that for people living with dementia, non-verbal communication matters as much as what is said: tone of voice, eye contact, whether a carer crouches to speak to someone at their level. These things cannot be captured in an inspection report. When you visit, watch what happens in the corridor when a carer passes a resident who looks unsettled. That interaction will tell you more about the culture of the home than any document.","evidence_base":"The Good Practice evidence review found that person-led care requires staff to know individual residents well enough to recognise subtle changes in mood or behaviour. Homes where staff regularly use preferred names and personal history in conversation show consistently higher ratings for dignity and wellbeing.","watch_out":"During your visit, listen to how staff address residents as they pass in communal areas. Ask a senior carer what your parent's preferred name would be and how that information is recorded and shared across the whole team, including night staff and agency workers."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The home was rated Good for responsiveness at its May 2024 inspection. This domain covers whether the home tailors care to individual needs, offers meaningful activities, and plans appropriately for end of life. The published findings do not describe the activities programme, whether one-to-one engagement is available for residents who cannot join groups, how individual preferences are recorded and acted on, or whether advance care plans are in place. The home's mix of specialisms, covering dementia, mental health conditions, and physical disabilities, means individual needs will vary significantly across the 30 beds.","quotes":[],"family_meaning":"Responsiveness is about whether your parent will have a life here, not just be looked after. Activities and engagement account for 21.4% of positive family reviews, and resident happiness for 27.1%. The Good Practice research is clear that group activities alone are not sufficient for people with advanced dementia: one-to-one engagement, including familiar household tasks and sensory activities tailored to the individual, makes a measurable difference to wellbeing. You cannot tell from the published findings whether this home offers that level of individual attention or whether activities are primarily group-based. For a 30-bed home with complex and varied needs, ask directly.","evidence_base":"The Good Practice evidence review identified Montessori-based and household-task approaches as particularly effective for people with moderate to advanced dementia, providing a sense of purpose and continuity with earlier life. Homes that rely solely on group activities leave a significant proportion of residents without meaningful engagement.","watch_out":"Ask the activities coordinator to describe what happened yesterday for a resident who was unable to join the main group session. If there is no clear answer, or if there is no dedicated activities coordinator, that tells you something important about how engagement is prioritised."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The home was rated Good for well-led at its May 2024 inspection. Mrs Rhodora Gabriana Mina is the registered manager and Mr Suresh Sudera is the nominated individual, providing a named leadership structure. The improvement from Requires Improvement to Good across all domains suggests that the current leadership has been effective in driving change. The published findings do not describe how long the registered manager has been in post, how the home handles complaints, whether staff feel able to raise concerns, or how governance and quality monitoring are carried out day to day.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of sustained quality in care homes, according to the Good Practice evidence base. A manager who has been in post long enough to know residents by name and to build a consistent team is a very different proposition from one who arrived recently. The improvement from Requires Improvement is genuinely positive and suggests someone has taken accountability seriously. Communication with families accounts for 11.5% of positive review mentions in our data, and the published findings say nothing about how this home keeps families informed. Ask the manager directly how you would be contacted if your parent had a fall, a health change, or a difficult night.","evidence_base":"The Good Practice evidence review found that leadership tenure and bottom-up staff empowerment, where care workers feel safe to raise concerns without fear, are the two strongest organisational predictors of sustained quality improvement in care homes.","watch_out":"Ask the registered manager how long she has been in post at this home, and ask what the turnover rate among care staff has been in the past 12 months. High turnover, even in a Good-rated home, is an early warning sign worth taking seriously."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides nursing care for adults of all ages, including those with sensory impairments, physical disabilities, and mental health conditions. They also support people living with dementia.. Gaps or open questions remain on Royal Manor's dementia care forms part of their broader nursing provision, supporting residents with varying cognitive needs alongside their physical health requirements. — areas worth probing directly during a visit.