Manorfields

What families say

Based on 12 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity60
• Cleanliness50
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership70
• Resident happiness55

What inspectors found

Inspected 2022-09-28 · Report published 2022-09-28 · Inspected 6 times in the last three years

• Is this home safe?

  Requires improvement

  {"found":"The Safe domain was rated Requires Improvement at the August 2022 inspection. This means inspectors found at least one area of safety that needed attention and had not been fully addressed. The published report does not set out the specific concerns in the text available here, so it is not possible to say whether the issues related to staffing, medicines, falls, or another area. The overall rating improved to Good despite this domain remaining at Requires Improvement, suggesting progress had been made elsewhere but safety work was still ongoing.","quotes":[],"family_meaning":"A Requires Improvement rating in Safe is the finding that should weigh most heavily in your thinking. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip, particularly in homes caring for people with dementia. In a 40-bed home, you need to know how many staff are present after 8pm and what their training level is. You also need to know whether the home uses agency staff regularly, because our Good Practice evidence base shows that agency reliance undermines the consistency that people with dementia depend on. The Safe rating predates this report by over two years, so asking what has changed since is essential.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and agency staff reliance are two of the strongest predictors of safety risk in residential dementia care, yet both are routinely under-scrutinised by families during home selection visits.","watch_out":"Ask the manager to show you the actual staffing rota from last week, not a template. Count how many permanent staff were on each night shift and how many were agency. Then ask specifically what action the home took in response to the Requires Improvement rating in Safe and what evidence they have that those issues are now resolved."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the August 2022 inspection. This domain covers training, care planning, healthcare access, nutrition, and whether care is based on best practice. The home lists dementia as a specialism, which implies some structured approach to dementia-specific care. Beyond the domain rating itself, the published text does not provide specific observations, quotes, or record review findings to illustrate what Good looks like in practice at this home.","quotes":[],"family_meaning":"A Good rating for Effective is a reasonable baseline, but it tells you the minimum standard was met at the time of inspection rather than giving you confidence about the detail of your parent's day-to-day care. Our Good Practice evidence base highlights that care plans work best when they are treated as living documents, reviewed regularly and updated to reflect how the person is changing. For someone with dementia, this matters because needs can shift quickly. Ask to see a sample care plan (anonymised if necessary) to judge whether it reads like a document about a real person or a form that has been filled in.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans which include detailed life history, communication preferences, and sensory needs are associated with better outcomes for people with dementia, but many plans inspected across the sector remain generic and compliance-focused rather than person-specific.","watch_out":"Ask the manager how often care plans are reviewed and who is involved. Specifically ask whether families are invited to review meetings and whether the plan is updated when your parent's needs change, not just at a scheduled annual review."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the August 2022 inspection. This domain covers how staff treat the people in their care, including warmth, dignity, respect, and whether people are supported to maintain independence. A Good rating means inspectors were satisfied that the standard was being met. The published text does not include specific observations about staff interactions, preferred names, or whether people appeared settled and at ease.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good rating for Caring is encouraging, but the absence of specific observations in the published text means you cannot rely on the rating alone to tell you how your parent will be treated day to day. What you are looking for on a visit is whether staff use your parent's preferred name without being prompted, whether they move without hurry, and whether they respond to signs of distress calmly and with patience. These are things you can observe in a 20-minute walk around the home.","evidence_base":"The Good Practice evidence base identifies non-verbal communication as particularly important in dementia care. Staff who read and respond to body language, facial expression, and tone, rather than relying only on words, are associated with lower levels of distress in residents with advanced dementia.","watch_out":"During your visit, watch what happens in a corridor or communal area when a member of staff passes a resident. Do they make eye contact, say hello, use a name? Or do they walk past without acknowledgement? This small, unrehearsed interaction tells you more than any planned demonstration."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the August 2022 inspection. This domain covers whether the home responds to individuals' preferences, provides meaningful activities, handles complaints well, and plans for end of life. The home caters for people living with dementia as a named specialism. The published text does not describe the activities programme, individual engagement, or how the home responds to changing needs and preferences.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive themes in our family review data, and resident happiness accounts for a further 27.1%. For someone with dementia, what matters most is not whether there is a timetable on the wall but whether there is someone who knows what your parent finds meaningful and makes it happen. Good Practice research highlights that group activities alone are not sufficient. People with moderate to advanced dementia often need one-to-one engagement, whether that is a familiar household task, a piece of music, or a short walk, to feel purposeful and calm. A Good rating is a starting point, not a guarantee that this level of individual attention is happening.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based approaches and engagement built around familiar everyday tasks (folding, sorting, gardening, cooking) are among the most effective ways to support wellbeing in people with dementia, and are more reliably delivered when there is a dedicated activities co-ordinator with enough time for one-to-one work.","watch_out":"Ask the home how they support a resident who cannot join group activities, perhaps because of mobility, advanced dementia, or anxiety. Ask to see an example of what one-to-one engagement looks like for that person and who is responsible for making it happen on a day when the activities co-ordinator is off."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the August 2022 inspection. This domain covers management quality, governance, culture, accountability, and whether the home learns from things that go wrong. Mrs Cindy Holler is the registered manager and Mr Paul Hearn is the nominated individual. The presence of a named, registered manager is a positive indicator. The overall rating improving from Requires Improvement to Good suggests meaningful progress under the current leadership, though the Safe domain remaining at Requires Improvement shows that work was still unfinished at the time of inspection.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of positive themes in our family review data. Our Good Practice evidence base shows that leadership stability is one of the strongest predictors of quality trajectory: homes with consistent managers tend to maintain or improve their standards, while homes experiencing frequent management changes often see quality slip. The improvement from Requires Improvement to Good is a meaningful signal that leadership here has had a positive effect. What you want to know now is whether the same manager is still in post, and what the culture is like for staff who want to raise concerns.","evidence_base":"The IFF Research rapid evidence review found that care homes where staff feel psychologically safe to raise concerns without fear of blame consistently demonstrate better safety records and higher resident wellbeing scores than homes where staff describe a culture of silence or blame.","watch_out":"Ask the manager directly how long they have been in post and whether they are still the registered manager named in the 2022 inspection report. Then ask staff (separately, if you can) whether they feel comfortable raising a concern about a resident's care and what happens when they do."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Manorfields has experience caring for older adults and those with dementia. They provide residential care services designed to meet individual needs.. Gaps or open questions remain on For residents living with dementia, the home offers specialized support. Staff work to create a familiar environment and maintain daily routines that help residents feel secure. — areas worth probing directly during a visit.