Farriess Court

What families say

Families describe a care team that understands dignity starts with the basics. Residents here are helped to stay well-groomed, with regular support for washing and dressing, and there's genuine attention to helping everyone look their best. The varied activity programme keeps days interesting too — from nail care sessions to drawing and creative activities that give residents something to look forward to.

Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2020-03-14 · Report published 2020-03-14 · Inspected 3 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The inspection awarded a Good rating for Safe at the November 2025 assessment. This domain covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. The published report does not include specific observations, staffing ratios, or detail about how medicines are managed. The Good rating suggests inspectors were satisfied with safety arrangements, but the evidence behind that judgement is not described in the published summary.","quotes":[],"family_meaning":"A Good rating for Safe is a reassuring baseline, but it tells you relatively little on its own about what safety actually looks like day to day for your parent. Our review data shows that families most often notice safety through staff attentiveness, and the Good Practice evidence from the Leeds Beckett rapid evidence review is clear that night staffing is where safety most commonly slips in smaller homes. For a 26-bed home caring for people with dementia and physical disabilities, knowing how many staff are present overnight is a concrete and important question that the published report does not answer. You should ask this directly before making a decision.","evidence_base":"The Leeds Beckett and IFF Research rapid evidence review (61 studies, March 2026) identifies night staffing ratios as one of the most reliable indicators of safety quality. Smaller homes with fewer than 30 beds are particularly vulnerable to thin night cover when occupancy fluctuates.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Specifically ask how many permanent carers and how many agency staff were on duty on night shifts, and what the ratio was per resident."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The inspection awarded a Good rating for Effective at the November 2025 assessment. This domain covers care planning, staff training, healthcare access, and how well the home supports residents' physical and mental health. The home lists dementia as a specialism, which means inspectors would have considered whether training and care approaches reflect that. No specific training completion rates, care plan examples, or GP access arrangements are described in the published summary.","quotes":[],"family_meaning":"A Good rating for Effective means inspectors were satisfied that the home knows what it is doing in terms of care planning and training, but families in our review data consistently tell us that dementia-specific care is one of the things hardest to assess from a rating alone (12.7% of positive reviews mention it explicitly). The Good Practice evidence is clear that care plans should be living documents, reviewed regularly with family input, not paperwork completed at admission and left unchanged. For your parent, this means asking not just whether a care plan exists, but when it was last updated and whether you will be invited to contribute to it.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review identifies care plan currency as a key marker of effective dementia care. Plans that reflect the person's current preferences, routines, and health status, and that are updated at least monthly, are associated with better outcomes than those reviewed only at formal review points.","watch_out":"Ask to see the format of a care plan (not your parent's, but a blank example) and ask how often they are reviewed. Then ask whether families are routinely invited to review meetings or whether they have to request involvement."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The inspection awarded a Good rating for Caring at the November 2025 assessment. This domain covers how staff treat residents: whether they are kind, respectful, and unhurried, and whether privacy and dignity are maintained. For a home caring for people with dementia, this domain is particularly significant because residents may not be able to report poor treatment themselves. The published report does not include any inspector observations of staff interactions, resident quotes, or specific examples of how dignity is maintained.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good rating for Caring is encouraging, but without specific observations in the published report, you cannot know from the rating alone whether staff use your parent's preferred name, whether they knock before entering rooms, or whether they respond calmly when someone with dementia becomes distressed. The Good Practice evidence is clear that non-verbal communication matters as much as verbal interaction for people with advanced dementia. These are things you can and should observe yourself on a visit.","evidence_base":"The Leeds Beckett rapid evidence review highlights that person-led care requires staff to know the individual, not just their diagnosis. Homes rated Good for Caring where inspectors recorded specific examples of staff knowing residents' histories and preferences consistently show better family satisfaction outcomes than those where Good is based on absence of complaints alone.","watch_out":"During your visit, stand in a corridor or communal area for ten minutes and watch how staff interact with residents passing by. Do they make eye contact, use names, pause to speak? Or do they move past with purpose but without acknowledgement? This is one of the most reliable signals of genuine caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The inspection awarded a Good rating for Responsive at the November 2025 assessment. This domain covers whether the home provides activities and engagement that are meaningful to individual residents, how it responds to complaints, and whether end-of-life care is planned appropriately. The home cares for people with a range of needs including dementia and physical disabilities, which means activity provision should reflect varying levels of ability. No specific activity programmes, individual engagement arrangements, or complaint handling examples are described in the published summary.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of the themes in our positive review data, and resident happiness accounts for 27.1%. Families consistently tell us that knowing their parent has something meaningful to do each day matters greatly, especially for people living with dementia who may not be able to initiate activity themselves. The Good Practice evidence is clear that group activities alone are insufficient for people with advanced dementia: one-to-one engagement, including everyday tasks like folding, sorting, or gardening, is associated with reduced distress and better wellbeing. The published report does not tell you whether Farriess Court provides this kind of individual attention, so this is an important question for your visit.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review identifies tailored individual activities, including Montessori-based approaches and familiar household tasks, as significantly more effective for people with moderate to advanced dementia than group programme attendance. Homes that provide structured one-to-one engagement show measurably lower rates of distress behaviours.","watch_out":"Ask the manager to describe what happens for a resident who cannot join a group activity, perhaps because they are having a difficult morning or because their dementia means group settings feel overwhelming. Ask for a specific example, not a general answer about person-centred care."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The inspection awarded a Good rating for Well-led at the November 2025 assessment. The home is operated by Farriess Court Limited, with Mrs Danielle Akosah-Rogers as registered manager and Mr Allen Heath as nominated individual. This structure indicates a clear line of accountability. The Good rating for Well-led suggests inspectors were satisfied with governance, staff culture, and the home's approach to quality improvement. No specific examples of management visibility, staff feedback mechanisms, or incident learning are described in the published summary.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of care quality over time, according to the Good Practice evidence, and management visibility matters to families: 23.4% of the themes in our positive review data relate to management and leadership. A named, resident-facing manager is an important signal, and the presence of a nominated individual suggests the provider takes accountability seriously. What you cannot know from the published report is how long Mrs Akosah-Rogers has been in post, how often she is present on the floor rather than in the office, and whether staff feel able to speak up when something is wrong. These are questions worth asking directly.","evidence_base":"The Leeds Beckett rapid evidence review identifies manager tenure as a key predictor of care quality trajectory. Homes where the registered manager has been in post for more than two years, is known by name to residents, and actively supports staff to raise concerns show consistently better outcomes than those with frequent leadership changes.","watch_out":"Ask Mrs Akosah-Rogers directly how long she has been registered manager at this home, and ask what she changed or improved in her first year. A manager who can give you a specific answer, not a general one about caring about quality, is a meaningful positive sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home welcomes adults under 65 as well as older residents, providing specialist support for people living with dementia and those with physical disabilities.. Gaps or open questions remain on For residents living with dementia, the structured activity programme helps maintain engagement and stimulation throughout the day. The team's focus on maintaining personal routines around grooming and appearance can be particularly valuable for preserving dignity and self-identity. — areas worth probing directly during a visit.