Burton Closes Hall Care Home

What families say

Families describe how residents feel genuinely heard and valued here. The care team takes time to understand each person as an individual, creating an atmosphere where people feel they matter right through to the end of their lives.

Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity60
• Cleanliness60
• Activities & engagement40
• Food quality50
• Healthcare65
• Management & leadership70
• Resident happiness55

What inspectors found

Inspected 2023-07-27 · Report published 2023-07-27 · Inspected 5 times in the last three years

• Is this home safe?

  Good

  {"found":"Inspectors rated the Safe domain as Good at the May 2023 inspection, an improvement on the previous rating. This domain covers staffing levels, medicines management, infection control, and how the home manages risk. The home supports a complex mix of needs across 58 beds, including people with dementia and physical disabilities. No specific concerns about safety were recorded in the published findings. The published summary does not include detail on night staffing ratios, agency staff use, or falls management.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, particularly given this home previously required improvement. Good Practice research highlights that safety most often slips on night shifts, where staffing is thinner and oversight is reduced. For a 58-bed home with a dementia specialism, you should not rely on the overall rating alone. Our review data shows that families who later have concerns about safety most often describe problems that were not visible during a daytime visit. The inspection did not publish specific night staffing numbers, so this is a gap you need to fill yourself.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (2026) found that agency staff reliance is one of the strongest predictors of inconsistent safety in care homes, because unfamiliar staff are less able to recognise when a resident's behaviour signals a health change.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many night shifts were covered by permanent staff versus agency or bank staff, and ask what the minimum staffing level is overnight for the dementia unit specifically."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Effective was rated Good, covering training, care planning, healthcare access, and nutrition. This domain improved from the previous inspection. The home's range of specialisms, including dementia and learning disabilities, requires staff to hold a broad set of competencies. The published summary does not describe specific training content, care plan detail, GP access arrangements, or how food quality and dietary needs are managed. The improvement from the previous rating suggests governance and practice in these areas strengthened.","quotes":[],"family_meaning":"A Good rating in effective means inspectors were satisfied that staff broadly know what they are doing and that care is planned appropriately. However, the published findings do not tell us whether care plans are reviewed regularly with families involved, whether your parent's GP visits frequently, or whether menus reflect individual dietary needs and preferences. Food quality is mentioned in 20.9% of positive family reviews in our data, making it one of the clearest everyday signals of genuine care. The inspection did not record specific detail on food, so observe this yourself on a visit.","evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be updated after every significant health change, with family members actively included in reviews. Homes where families are part of the care planning process show better outcomes for residents with dementia.","watch_out":"Ask to see your parent's draft care plan or, if they are not yet a resident, ask to see an anonymised example. Check whether it includes the person's preferred name, daily routine, food preferences, and communication needs. Ask how often care plans are formally reviewed and whether families are invited to contribute."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Caring was rated Good, covering staff warmth, dignity, respect, and support for independence. This is a positive finding for a home that supports people with dementia and physical disabilities, where compassionate interaction is central to daily life. The published summary does not include specific inspector observations about staff interactions, preferred names, or how staff respond when residents are distressed. No resident or relative quotes are recorded in the published findings.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, named in 57.3% of positive reviews. Compassion and dignity together appear in 55.2% of positive reviews. A Good rating in caring is meaningful, but because no specific observations are recorded in the published summary, you cannot know from the report alone what day-to-day interactions look like. The Good Practice evidence base is clear that non-verbal communication matters as much as spoken words for people with advanced dementia, and that knowing a person's individual history is what makes warmth genuine rather than procedural. You need to observe this yourself.","evidence_base":"Research across 61 studies found that person-led care requires staff to know the individual, not just the diagnosis. Homes where staff can describe a resident's personality, preferences, and history, rather than only their care needs, consistently show better outcomes for dignity and emotional wellbeing.","watch_out":"During your visit, watch how staff interact with residents in corridors, lounges, and during mealtimes when they think you are not paying close attention. Notice whether staff use residents' preferred names, whether they crouch to eye level, and whether interactions feel unhurried. Ask a member of staff to tell you something about the personality of one of the people who lives on the unit."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Requires improvement

  {"found":"Responsive is the one domain rated Requires Improvement at the May 2023 inspection. This domain covers whether the home adapts to individual needs, provides meaningful activities, responds to complaints, and plans for end-of-life care. A Requires Improvement rating means inspectors found gaps that need to be addressed. The published summary does not specify what those gaps are, but in homes with a dementia specialism, this rating most commonly reflects shortfalls in individualised engagement, activity provision, or how the home responds to changing needs. This is the area that warrants the most careful scrutiny before you make a decision.","quotes":[],"family_meaning":"Activities and engagement appear in 21.4% of positive family reviews in our data, and resident happiness is mentioned in 27.1%. For someone with dementia, having a purposeful, stimulating day is not a luxury; it directly affects mood, behaviour, and physical health. The Good Practice evidence base shows that group activities alone are insufficient for people with moderate to advanced dementia, who need regular one-to-one engagement tailored to their personal history and interests. A Requires Improvement rating in responsive care means this is an area the home itself knows needs work. Ask specifically what has changed since the inspection.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that Montessori-based approaches and everyday household tasks, such as folding, sorting, or gardening, provide meaningful engagement for people with dementia who cannot participate in formal group activities. Homes that offer only scheduled group sessions leave many residents disengaged for significant parts of the day.","watch_out":"Ask to see the activities records for the past two weeks, including both planned and actual sessions. Ask what happens for your parent on a day when the activities coordinator is absent or the group session does not suit them. Ask how many hours per week a resident with moderate dementia would typically receive one-to-one engagement."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Well-led was rated Good, covering management stability, governance, culture, accountability, and whether staff feel supported to speak up. The home has a named registered manager (Mrs Ana Airinei) and a nominated individual (Mrs Mandy Vernon) with Hill Care Limited as the operating organisation. The overall improvement from Requires Improvement to Good reflects positively on management. The published summary does not describe how long the current manager has been in post, what specific governance improvements were made, or how staff describe the culture of the home.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of sustained quality in care homes. Our Good Practice evidence base shows that leadership continuity, where a manager stays in post long enough to know staff and residents individually, is associated with better outcomes across all domains. A Good rating in well-led, combined with an improving trend, is a positive signal. However, 23.4% of positive family reviews in our data mention management quality by name, and families consistently describe the difference between a manager they can reach easily and one who is hard to find. The published findings do not confirm how accessible management is in practice.","evidence_base":"The Good Practice evidence base identifies leadership stability as one of the most reliable predictors of quality trajectory. Homes where managers have been in post for more than two years and where staff feel able to raise concerns without fear show consistent improvement over time.","watch_out":"Ask how long the current registered manager has been in post. Ask what specific changes were made in response to the previous Requires Improvement rating, and how the home monitors whether those changes are working. If you can, speak to a care worker without the manager present and ask whether they feel comfortable raising concerns."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports younger adults and those over 65 with dementia, learning disabilities and physical disabilities. They have particular experience in providing compassionate end-of-life care.. Gaps or open questions remain on For residents living with dementia, the team focuses on maintaining dignity and connection throughout their journey. Staff work to ensure each person feels valued and understood, adapting their approach as needs change. — areas worth probing directly during a visit.