Care home in Brough, HU15 1DX, Yorkshire & Humberside

Specialist Focus

While dementia care is listed as a specialism, the serious concerns raised about respite care and resident autonomy suggest families should ask detailed questions about their approaches and safeguarding procedures.

The home lists care for sensory impairments, physical disabilities and residents both under and over 65. They also indicate dementia support.

Staff and Management

There's a stark divide in experiences here. Some families express confidence in the care their relatives receive over extended periods. However, two separate respite users reported being prevented from leaving the building when they wanted to go home, requiring police assistance. Another respite user described medication errors and inadequate support for oxygen-dependent care.

What People Say

Staff work with residents on meal choices, talking through preferences each day and adjusting menus to suit individual tastes. The building was noted as clean during a Christmas visit.

Long-term residents' families describe a warm atmosphere where staff create a welcoming environment. The home appears to work well for some older residents who've settled in over months or years.

Summing Up

Given the concerning reports alongside positive experiences, visiting and asking thorough questions becomes especially important here.