Anson Court

What families say

Visitors often comment on the friendly reception they receive, with staff taking time to answer questions and show people around. The daytime carers seem to build genuine connections with residents, and families appreciate how approachable they are during visits.

Based on 10 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare70
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2023-03-04 · Report published 2023-03-04 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The inspection awarded a Good rating for safety. Beyond this, the published report text does not provide specific detail about staffing numbers, medicines management, falls recording, infection control practices, or agency staff use. A Good rating in this domain means inspectors were satisfied that the home met the required standard for safety at the time of the visit.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but it covers a wide range of factors and the absence of published detail means it is hard to tell which areas were strongest. Our Good Practice evidence highlights that night staffing is the point where safety most often slips in care homes, and that high reliance on agency staff can undermine the consistency your parent needs, particularly if they have dementia. With 75 beds across a mixed-needs home, getting clarity on overnight cover is important. The inspection findings available do not answer this question, so you will need to ask directly.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) identifies night staffing ratios and agency staff reliance as two of the most significant and underreported risk factors in care home safety, particularly for people with dementia who may become distressed and disorientated overnight.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not the template. Count the names on the night shift and ask how many were permanent staff versus agency. Then ask what the qualified nurse cover is overnight across the 75 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The inspection awarded a Good rating for effectiveness. This domain covers training, care planning, access to healthcare professionals, and food. The published text does not include specific observations about how care plans are written or reviewed, what dementia training staff complete, how GP access is arranged, or what mealtimes look like. The Good rating indicates inspectors were satisfied with the standard reached.","quotes":[],"family_meaning":"Effectiveness covers some of the things families tell us matter most, including whether staff truly understand dementia and whether care plans reflect who your parent actually is, not just their medical needs. In our family review data, food quality accounts for 20.9% of what drives positive reviews, which tells you how much weight families place on something that can feel like a small detail. The inspection findings available do not describe mealtimes or care plan quality in specific terms, so these are important areas to explore yourself on a visit.","evidence_base":"The Good Practice evidence review found that care plans function best as living documents updated with family input after every significant change, and that dementia training which goes beyond basic awareness (including communication techniques and behaviour as communication) meaningfully improves resident wellbeing.","watch_out":"Ask to see a sample care plan, with personal details anonymised if needed, and check whether it records preferred name, daily routine, food preferences, and meaningful activities alongside clinical information. Then ask how recently it was reviewed and whether family members were involved."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The inspection awarded a Good rating for caring. This domain reflects whether staff are kind, whether dignity and privacy are respected, and whether people are treated as individuals. The published text does not include inspector observations of staff interactions, quotes from residents or relatives about how they are treated, or descriptions of how staff support people with dementia on difficult days.","quotes":[],"family_meaning":"Staff warmth is the single most important driver of positive family reviews in our data, mentioned in 57.3% of positive Google reviews across the homes we track. Compassion and dignity follow closely at 55.2%. These are not abstract values: they show up in very concrete things, such as whether staff use your parent's preferred name, whether they knock before entering a room, and whether they sit at eye level when speaking to someone. Because the published inspection text does not describe these moments specifically, this is the area where your own visit matters most.","evidence_base":"The Good Practice evidence review emphasises that for people living with dementia, non-verbal communication (tone of voice, pace of movement, facial expression) is as important as words. Staff who move without hurry and approach calmly reduce distress and support a sense of safety.","watch_out":"During your visit, watch what happens when a member of staff walks past a resident who is sitting alone or who looks unsettled. Do they stop, make eye contact, and speak gently, or do they walk past? This unscripted moment tells you more about the caring culture than any answer to a formal question."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The inspection awarded a Good rating for responsiveness. This domain covers whether the home adapts to individual needs, offers meaningful activities, supports independence, and plans well for end of life. The published text does not describe the activity programme, individual engagement for people who cannot join group sessions, or how the home handles complaints and end-of-life care planning.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of what drives positive family reviews, and resident happiness for 27.1%. What families most want to know is whether their parent will have a life here, not just be kept safe. For people living with advanced dementia, group activities may not be meaningful, and the Good Practice evidence is clear that one-to-one engagement and familiar everyday tasks (folding laundry, watering plants, looking through photograph albums) can make a significant difference to wellbeing. The inspection findings do not tell us whether Anson Court does this well, so it is worth asking specifically.","evidence_base":"The Good Practice evidence review found that Montessori-based and individualised activity approaches, including involvement in familiar household tasks, significantly reduce agitation and improve mood in people with moderate to advanced dementia, particularly when delivered one to one rather than in group settings.","watch_out":"Ask the activities coordinator to describe what would happen on a typical afternoon for a resident with advanced dementia who cannot follow a group session. If the answer is specific and involves named approaches or named staff providing one-to-one time, that is a good sign. If the answer is vague, ask to see the activity records from the past month."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The inspection awarded a Good rating for leadership. Anson Court is operated by Quantum Care Limited, with a nominated individual named in the registration. A Good well-led rating indicates that inspectors were satisfied with governance, management culture, and accountability at the time of the visit. The published text does not describe the registered manager by name, their tenure, or specific examples of how the home handles learning from incidents or staff feedback.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews in our data, and the Good Practice evidence is clear that leadership stability is one of the strongest predictors of a home's quality trajectory over time. A home with a settled, visible manager who knows residents by name tends to hold its standard or improve. A home where managers change frequently can drift even if the rating is currently Good. The published findings do not tell us how long the current manager has been in post, which is one of the most useful single questions you can ask.","evidence_base":"The Good Practice evidence review identifies leadership stability and a culture where staff feel safe to speak up about concerns as two of the most reliable predictors of sustained quality in care homes. Homes where staff feel heard are more likely to identify and resolve problems before they become serious.","watch_out":"Ask directly how long the current registered manager has been in post at Anson Court. Then ask whether there have been any significant staffing changes in the nursing team in the past six months. A manager with more than two years in post and a stable senior team is a meaningful positive signal."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for younger adults under 65 as well as older residents, supporting people with physical disabilities, sensory impairments, and mental health conditions.. Gaps or open questions remain on Dementia care is provided alongside support for other complex needs, with staff working to meet each person's individual requirements. — areas worth probing directly during a visit.