The Tudors Care Home

What families say

Visitors often comment on the friendly reception they receive from staff, who take time to greet people warmly and show genuine interest in residents' families. The manager makes herself available to answer questions and shows people around personally, helping families understand how the home works.

Based on 38 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement85
• Food quality65
• Healthcare68
• Management & leadership88
• Resident happiness75

What inspectors found

Inspected 2021-08-03 · Report published 2021-08-03 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The Tudors received a Good rating for Safe at its July 2021 inspection. This means inspectors were satisfied that the home manages risk appropriately, medicines are handled safely, and staffing is sufficient to keep residents safe. The published text does not provide specific staffing numbers, night shift ratios, or detail on how falls or incidents are managed. No concerns were raised in this domain.","quotes":[],"family_meaning":"A Good rating for Safe means the home passed the threshold inspectors set for protecting residents from harm, but it does not tell you whether your parent would have two or three carers on at 3am, or how often agency staff cover nights. Our Good Practice evidence base identifies night staffing as the point where safety most commonly deteriorates in care homes, particularly in dementia care where distress and falls are more frequent after dark. The 2023 monitoring review found no new concerns, which is reassuring, but it was not a fresh on-site inspection. The honest answer is that the published text does not give you enough detail to fully assess safety here, and you need to ask these questions directly.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and agency staff reliance are two of the most consistent predictors of safety incidents in care homes. Homes with stable permanent night teams have significantly fewer falls-related harms.","watch_out":"Ask to see the actual staffing rota for the last two weeks, not a template. Count how many permanent staff are named on night shifts versus agency workers, and ask what the minimum staffing level is on the dementia unit overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home received a Good rating for Effective at its July 2021 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home acts on professional guidance. The published text does not describe specific dementia training content, care plan review processes, or how the home works with GPs and other health professionals. No concerns were raised in this domain.","quotes":[],"family_meaning":"Good Practice research from the 61-study evidence review confirms that care plans as living documents, updated with family input after every significant change, are one of the strongest markers of genuinely effective care. A Good rating tells you the home met the standard, but it does not confirm how frequently your parent's care plan would be reviewed, or whether you would be invited to contribute. Dementia training quality varies enormously between homes even where the rating is the same. Ask specifically what training staff on the dementia unit have completed, not just whether they have had it.","evidence_base":"The IFF Research and Leeds Beckett University evidence review found that dementia-specific training content matters as much as training hours. Staff who understand non-verbal communication and behavioural expressions of unmet need deliver measurably better outcomes for people with dementia.","watch_out":"Ask the manager to describe the dementia training that permanent care staff on your parent's unit have completed in the last 12 months. Ask whether it covered communication with people who have lost verbal language, and how recently the training was refreshed."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Tudors received a Good rating for Caring at its July 2021 inspection. This domain covers staff warmth, dignity, respect, and whether care is genuinely person-centred. The published report text does not include specific inspector observations of staff interactions, quotes from residents or relatives, or examples of how privacy and dignity are maintained in practice. No concerns were raised.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. A Good rating for Caring means inspectors were satisfied, but the absence of specific observations in the published text means we cannot tell you what they actually saw. Good Practice evidence shows that non-verbal communication, the way staff make eye contact, move without rushing, and use touch appropriately, matters as much as spoken words for people with dementia. You will learn more in 20 minutes of observation on a visit than any rating can tell you.","evidence_base":"The IFF Research and Leeds Beckett University evidence review found that person-led care requires staff to know each resident's history, preferences, and communication style individually. Homes where staff know preferred names, personal histories, and daily routines consistently score higher on resident wellbeing measures.","watch_out":"When you visit, watch what happens when a member of staff passes a resident in a corridor or communal area. Do they stop, make eye contact, and use the person's name? Do they appear unhurried? These small interactions are the most reliable signal of genuine warmth, more reliable than anything a manager will tell you in a meeting."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding

  {"found":"The Tudors received an Outstanding rating for Responsive at its July 2021 inspection. This is the home's standout domain and indicates inspectors found strong, specific evidence that care is tailored to individual needs, activities are meaningful and varied, and the home responds well to changing circumstances including end-of-life care. The published summary does not reproduce the specific examples inspectors used to award this rating, but Outstanding requires a higher evidence bar than any other rating.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews in our data, and resident happiness accounts for 27.1%. An Outstanding Responsive rating is the single strongest published signal that your parent would have a life here, not just a place to stay. Good Practice research identifies tailored one-to-one activities as particularly important for people with advanced dementia who cannot participate in group sessions. The rating strongly suggests this home goes beyond group entertainment, but the published text does not confirm what individual engagement looks like in practice. Ask to see an activity plan for a resident with similar needs to your parent.","evidence_base":"The IFF Research and Leeds Beckett University evidence review found that Montessori-based approaches and everyday household tasks (folding, sorting, simple cooking) provide continuity of identity and reduce agitation in people with dementia more effectively than passive group entertainment. Homes rated Outstanding for Responsive commonly offer this kind of provision.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident with moderate to advanced dementia who does not join group sessions. If the answer is vague or defaults to television, that is an important gap to probe further."}

  Verified by inspector

• Is the home well-led?

  Outstanding

  {"found":"The Tudors received an Outstanding rating for Well-led at its July 2021 inspection. This domain covers management visibility, staff culture, governance, accountability, and how the home learns from incidents and feedback. A named registered manager (Emma Louise Cotterill) and nominated individual (Sunil Cheekoory) are both on record with the regulator. Outstanding Well-led requires inspectors to find a positive, open culture where staff feel able to speak up and where the home actively improves practice. The 2023 monitoring review found no reason to change this rating.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews in our data, and Good Practice research identifies leadership stability as the single strongest predictor of a home's quality trajectory over time. An Outstanding Well-led rating means inspectors saw evidence of a culture where problems are identified and fixed, not hidden. The key question for you is whether the same manager is still in post. Manager turnover is common in the sector, and a rating awarded under one manager may not reflect the current team's approach. The 2023 review is now nearly two years old, and this home has not had a full re-inspection since 2021.","evidence_base":"The IFF Research and Leeds Beckett University evidence review found that leadership stability is the most consistent predictor of sustained care quality. Homes where the registered manager has been in post for more than two years significantly outperform those with recent management changes on family satisfaction and resident wellbeing measures.","watch_out":"Confirm with the home whether Emma Louise Cotterill is still the registered manager and how long she has been in post. If there has been a management change since the 2021 inspection, ask the current manager how long they have been in the role and what they have changed or improved since starting."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both over and under 65, with dedicated support for people living with dementia. Staff have experience working with younger adults who need residential care alongside their older resident community.. Gaps or open questions remain on The home provides specialist dementia care as part of its core services. Staff work to engage residents with dementia in structured activities and maintain familiar routines. — areas worth probing directly during a visit.