Charrington Manor Care Home

What families say

People describe a real warmth when they visit. Residents seem visibly content and engaged, joining in with the regular activities or just enjoying quiet moments in the well-kept gardens. Several families mention how smoothly their relatives transitioned here from other care homes, settling in more quickly than expected.

Based on 22 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity74
• Cleanliness68
• Activities & engagement88
• Food quality65
• Healthcare70
• Management & leadership72
• Resident happiness75

What inspectors found

Inspected 2023-03-23 · Report published 2023-03-23

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the February 2023 inspection. This indicates that inspectors did not find significant concerns around staffing levels, medicines management, infection control, or risk. The home is registered for 80 beds and provides nursing care, which means there must be a registered nurse on duty at all times. Beyond the Good rating, the published summary does not provide specific figures for staffing ratios, night cover, or agency use.","quotes":[],"family_meaning":"A Good Safe rating is a necessary baseline, not a ceiling. What it tells you is that inspectors did not find your parent to be at risk, but it does not tell you whether the staffing felt unhurried and attentive on the day of the visit. Good Practice research consistently identifies night staffing as the point where safety most often slips in care homes, and an 80-bed site needs your close attention here. The inspection finding on safety is reassuring but thin on detail, so the questions you ask on a visit matter as much as the rating itself.","evidence_base":"The Good Practice evidence review (IFF Research and Leeds Beckett University, 2026) found that agency staff reliance undermines consistency of care and is a leading factor in avoidable safety incidents in dementia settings. Permanent staff who know your parent are safer staff.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many shifts were covered by agency workers, and ask specifically how many carers and nurses are on duty between 10pm and 7am for the 80 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the February 2023 inspection. This covers training, care planning, healthcare access, nutrition, and how well the home supports people to maintain their health and independence. The home lists dementia as a specialism, which means inspectors will have looked at dementia-specific practice as part of this domain. The published summary does not include detail about training content, GP visit frequency, or how care plans are constructed and reviewed.","quotes":[],"family_meaning":"A Good Effective rating tells you that inspectors were satisfied with the basics: staff trained, care plans present, healthcare accessible. What it does not confirm is whether the dementia training goes beyond a standard online module, or whether your parent's care plan would capture the details that matter most, such as how they take their tea, what music calms them, or what their life was like before dementia. Good Practice research (61 studies, 2026) found that care plans treated as living documents, updated with family input and reviewed frequently, are one of the strongest predictors of good dementia care quality. Food quality is also covered under this domain and is not described in the published findings at all.","evidence_base":"The Good Practice rapid evidence review found that meaningful dementia training, covering non-verbal communication, person-centred approaches, and de-escalation, produces measurable improvements in resident wellbeing and reduces incidents. Generic training does not produce the same outcomes.","watch_out":"Ask the manager what the dementia training for care staff actually covers and when staff last completed it. Then ask to see a sample care plan (anonymised) and check whether it includes personal history, preferred routines, and communication preferences, not just medical information."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the February 2023 inspection. This domain covers staff warmth, dignity, respect, and whether people are supported to maintain independence. A Good rating means inspectors did not find concerning practice and found positive evidence of kind interactions. The published summary does not include specific observations such as whether staff used preferred names, knocked before entering rooms, or moved without rushing.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in the DCC review data: 57.3% of positive reviews across 5,409 UK care homes mention it by name. Compassion and dignity follow closely at 55.2%. A Good Caring rating is therefore important, but the detail matters as much as the headline. The observable signals on a visit, whether a carer uses your mum's name, whether they crouch to her eye level, whether they seem in a hurry, are more informative than the rating alone. The inspection found enough to rate this Good, but you should form your own view when you visit.","evidence_base":"Good Practice research found that non-verbal communication is as important as verbal communication for people with advanced dementia. Staff who make eye contact, move calmly, and use touch appropriately produce measurably lower levels of distress in residents, even when verbal comprehension has declined significantly.","watch_out":"When you visit, watch a staff member interact with a resident in a corridor or communal area without announcing yourself. Notice whether the interaction is unhurried, whether the resident is addressed by name, and whether the staff member waits for a response before moving on. This tells you more than any policy document."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding

  {"found":"The Responsive domain was rated Outstanding at the February 2023 inspection. This is the highest possible rating and requires inspectors to find specific, compelling evidence that the home goes well beyond standard expectations in tailoring care and daily life to individual people. For a dementia-specialist home, this typically means individualised activities, meaningful engagement for people at all stages of dementia, and robust processes for understanding and responding to personal preferences. The published summary does not reproduce the specific examples that led to this rating, but the bar for Outstanding is high.","quotes":[],"family_meaning":"An Outstanding Responsive rating is the clearest signal in this report that your parent is unlikely to be left unstimulated or without purpose. Activities engagement appears in 21.4% of positive family reviews in the DCC data, and resident happiness in 27.1%. Good Practice research consistently finds that tailored, individual activity, including everyday tasks like folding, tending plants, or sorting objects, produces better outcomes for people with dementia than group programmes alone. This rating suggests the home has made a genuine effort to move beyond a weekly bingo session. That said, you should ask specifically how the home engages people who can no longer join group activities.","evidence_base":"Good Practice research found that Montessori-based and occupation-focused approaches, which involve people with dementia in meaningful everyday tasks rather than passive entertainment, significantly reduce agitation and improve mood. Homes that achieve Outstanding in Responsive typically demonstrate this kind of individualised thinking.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident with moderate to advanced dementia who cannot easily join a group session. If the answer is specific and varied, that is a good sign. If it defaults to the group programme, ask what one-to-one time looks like and how often it happens."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the February 2023 inspection. A named registered manager, Mrs Alina Simona Varga-Pali, is in post, and the nominated individual is Mr Aderio Rocha. The home is operated by Hamberley Care (West Byfleet) Limited. A Good Well-led rating indicates that inspectors found adequate governance, a culture that supports staff to raise concerns, and processes for monitoring and improving quality. The published summary does not include specific detail about manager visibility, staff morale, or recent quality improvement actions.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of care home quality trajectory according to Good Practice research. The fact that a named manager is in post and the home is rated Good for well-led is a positive baseline. Communication with families appears in 11.5% of positive reviews in the DCC data, but the published findings give no information about how this home keeps families informed. This is one of the most important practical questions you can ask before deciding. Good Practice evidence also highlights the value of a culture where staff can speak up without fear, as this directly affects whether problems get caught early.","evidence_base":"Good Practice research found that homes where staff feel empowered to raise concerns and where managers are visible and known by name to residents produce consistently better outcomes than homes where governance is managed at a distance. Bottom-up empowerment, not just top-down policy, is what distinguishes genuinely well-led homes.","watch_out":"Ask to speak briefly with the registered manager in person on your visit, not just a deputy or admissions coordinator. Ask how long they have been in post, how they find out what residents and families think, and what the biggest improvement they have made in the last six months is. The specificity and confidence of the answer tells you a great deal."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides care for people over 65, with particular experience in dementia support.. Gaps or open questions remain on For residents living with dementia, the consistent carer teams seem especially valuable — having the same familiar faces who understand their specific needs and routines. The structured daily activities and calm environment help people stay engaged at their own pace. — areas worth probing directly during a visit.