Maple Leaf House – St Matthews Healthcare
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds30
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions
- Last inspected2019-08-20
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare70
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2019-08-20
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the June 2019 inspection. This domain covers care planning, staff training, nutrition, healthcare access, and how the home works with GPs and other health professionals. The home lists dementia as a specialism, which means inspectors will have looked at dementia-specific training and care approaches. No specific detail about training content, GP visit frequency, care plan quality, or food provision is included in the published summary.Is this home caring?
The Caring domain was rated Good at the June 2019 inspection. This domain covers staff warmth, dignity, respect, privacy, and support for independence. A Good rating in Caring is the finding that families typically value most, because it reflects how staff actually treat the people who live there. The published summary does not include inspector observations of staff interactions, resident quotes about how they feel treated, or specific examples of dignity in practice.Is the home responsive?
The Responsive domain was rated Good at the June 2019 inspection. This domain covers activities and engagement, how the home responds to individual preferences, complaints handling, and end-of-life care. The home caters for people with dementia, mental health conditions, and adults across a wide age range, which means responsiveness to individual needs is particularly important. No specific detail about the activities programme, one-to-one engagement, or how the home handles complaints is included in the published summary.Is the home well-led?
The Well-led domain was rated Good at the June 2019 inspection, up from a previous Requires Improvement rating. A named registered manager, Mrs Gladys Laserna Besa, and a nominated individual, Mr Ezekiel Rufuse, are recorded. The improvement from Requires Improvement to Good across all five domains suggests a period of active leadership and sustained improvement. No detail about management visibility, staff culture, governance systems, or how families are kept informed is included in the published summary.
Source: CQC inspection report →
What the evidence base says
The home welcomes adults both over and under 65, recognizing that care needs don't always follow age boundaries. They support residents living with dementia and those managing mental health conditions. For residents with dementia, the team works to maintain engagement through organized activities. The home provides a structured environment that can help residents feel more secure. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Maple Leaf House scores 74 out of 100, reflecting a Good rating across all five inspection domains and a positive improvement from a previous Requires Improvement rating. Scores are held back from the higher band because the published inspection report contains limited specific detail, direct observations, and resident or family testimony.
Homes in West Midlands typically score 68–82.Worth a visit
Maple Leaf House, at 1 Dunsmore Avenue, Coventry, was rated Good across all five inspection domains at its last inspection in June 2019. Inspectors found sufficient confidence to award Good ratings for safety, effectiveness, caring, responsiveness, and leadership. Notably, this represents an improvement from a previous Requires Improvement rating, which suggests the management team addressed earlier concerns effectively. The home cares for up to 30 people, including those living with dementia, mental health conditions, and both older and younger adults. The key uncertainty here is that the published inspection report is a summary rather than a detailed narrative, and it does not include specific observations, direct quotes from residents or relatives, or descriptions of day-to-day life at the home. The inspection itself took place in June 2019, which means the findings are now several years old. A monitoring review in July 2023 found no evidence to trigger reassessment, but that is not the same as a fresh full inspection. When you visit, ask to see the current staffing rota to understand night cover, ask how many staff are permanent versus agency, and request a walk-through of the dementia unit at a time when you can observe everyday interactions between staff and the people who live there.
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In Their Own Words
How Maple Leaf House – St Matthews Healthcare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist care for younger adults and those with complex needs
Maple Leaf House – Expert Care in Coventry
When someone you love needs specialist support, finding the right care home feels overwhelming. Maple Leaf House in Coventry provides residential care for adults of all ages, including younger people under 65 and those living with dementia or mental health conditions. This West Midlands home offers a clean, well-organized environment where residents can feel comfortable and engaged.
Who they care for
The home welcomes adults both over and under 65, recognizing that care needs don't always follow age boundaries. They support residents living with dementia and those managing mental health conditions.
For residents with dementia, the team works to maintain engagement through organized activities. The home provides a structured environment that can help residents feel more secure.
“If you'd like to learn more about their approach to specialist care, arranging a visit could help you get a feel for whether Maple Leaf House might be right for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Maple Leaf House scores 74 out of 100, reflecting a Good rating across all five inspection domains and a positive improvement from a previous Requires Improvement rating. Scores are held back from the higher band because the published inspection report contains limited specific detail, direct observations, and resident or family testimony.
Homes in West Midlands typically score 68–82.Worth a visit
Maple Leaf House, at 1 Dunsmore Avenue, Coventry, was rated Good across all five inspection domains at its last inspection in June 2019. Inspectors found sufficient confidence to award Good ratings for safety, effectiveness, caring, responsiveness, and leadership. Notably, this represents an improvement from a previous Requires Improvement rating, which suggests the management team addressed earlier concerns effectively. The home cares for up to 30 people, including those living with dementia, mental health conditions, and both older and younger adults. The key uncertainty here is that the published inspection report is a summary rather than a detailed narrative, and it does not include specific observations, direct quotes from residents or relatives, or descriptions of day-to-day life at the home. The inspection itself took place in June 2019, which means the findings are now several years old. A monitoring review in July 2023 found no evidence to trigger reassessment, but that is not the same as a fresh full inspection. When you visit, ask to see the current staffing rota to understand night cover, ask how many staff are permanent versus agency, and request a walk-through of the dementia unit at a time when you can observe everyday interactions between staff and the people who live there.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Maple Leaf House – St Matthews Healthcare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Maple Leaf House – St Matthews Healthcare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist care for younger adults and those with complex needs
Maple Leaf House – Expert Care in Coventry
When someone you love needs specialist support, finding the right care home feels overwhelming. Maple Leaf House in Coventry provides residential care for adults of all ages, including younger people under 65 and those living with dementia or mental health conditions. This West Midlands home offers a clean, well-organized environment where residents can feel comfortable and engaged.
Who they care for
The home welcomes adults both over and under 65, recognizing that care needs don't always follow age boundaries. They support residents living with dementia and those managing mental health conditions.
For residents with dementia, the team works to maintain engagement through organized activities. The home provides a structured environment that can help residents feel more secure.
“If you'd like to learn more about their approach to specialist care, arranging a visit could help you get a feel for whether Maple Leaf House might be right for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
