The Ridings

What families say

Families speak warmly about the care workers and nurses who support their loved ones day-to-day. They describe staff who treat residents with genuine respect and take time to communicate with relatives about their family member's wellbeing.

Based on 31 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2024-06-13 · Report published 2024-06-13 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"Safe was rated Good at the June 2025 inspection. This domain covers staffing levels, medicines management, infection control, and how the home responds to risk. The previous Inadequate rating in June 2024 would have flagged concerns in this area, so the recovery to Good is significant. The published report does not include specific detail about staffing ratios, night cover, agency use, or falls management. No inspector observations about the physical environment or medicines records are quoted.","quotes":[],"family_meaning":"For a home that was previously rated Inadequate, a return to Good in Safe is the most important signal in this report. Good Practice research consistently identifies night staffing as the point where safety most often slips, and agency reliance as a marker that undermines consistency of care. Because the published findings include no rota detail, you cannot assess this from the report alone. On a visit, ask specifically about permanent versus agency cover overnight: for 83 beds, you would expect at least two permanent carers and one senior on duty through the night. The fact that Safe is now Good does not mean these questions have been answered; it means the inspection found them satisfactory at the time.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies night staffing ratios and agency staff consistency as two of the strongest predictors of safety outcomes in care homes. A Good rating at inspection does not always capture the granular detail families need to assess these factors.","watch_out":"Ask the manager to show you the actual staffing rota from the past two weeks, not the template. Count how many permanent names appear on night shifts compared with agency names, and ask whether any agency workers were covering the dementia unit."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Effective was rated Good at the June 2025 inspection. This domain covers training, care planning, nutrition, and health monitoring. Dementia is listed as a formal specialism, which carries an expectation of staff training in dementia-specific approaches. The published report does not describe training records, care plan content, GP access arrangements, or mealtime observations. No quotes from residents, relatives, or healthcare professionals are included.","quotes":[],"family_meaning":"A Good rating for Effective tells you the inspector was satisfied that the home had systems in place for training, care planning, and health monitoring. What it cannot tell you is whether your parent's care plan would reflect who they actually are, including their preferences, their routines, and their history. Our review data identifies food quality and dementia-specific care as two of the themes families most often mention (food at 20.9% of positive reviews, dementia care at 12.7%). The published findings are silent on both. Ask to see a sample care plan structure, and ask how often plans are updated when a resident's needs change.","evidence_base":"The Good Practice evidence review highlights care plans as living documents that should be updated in response to changes in behaviour, health, or preference, not reviewed on a fixed schedule alone. Families who are actively involved in care planning report higher satisfaction and better outcomes for their parents.","watch_out":"Ask the manager how care plans are updated when your parent's condition changes, who initiates the review, and whether you would be contacted and invited to contribute before changes are made."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"Caring was rated Good at the June 2025 inspection. This domain reflects how staff treat the people living in the home, including dignity, respect, and whether individuals feel listened to. The published report includes no direct observations of staff interactions, no recorded conversations, and no quotes from residents or relatives about how the home feels day to day. The absence of this detail in the published text is notable given that staff warmth is the single most important factor in family satisfaction.","quotes":[],"family_meaning":"Staff warmth accounts for 57.3% of positive reviews in our data from 3,602 families across the UK, making it the most cited factor by a significant margin. Compassion and dignity follow closely at 55.2%. A Good rating for Caring means an inspector was satisfied, but the published report gives you nothing to go on in terms of how staff actually speak to and behave around the people who live here. This is the domain where a visit matters most. Watch how staff greet your parent when you arrive, whether they use the person's preferred name, and whether interactions feel unhurried.","evidence_base":"Good Practice research emphasises that non-verbal communication, including tone, pace, and physical proximity, matters as much as what staff say, particularly for people living with dementia who may have lost verbal language. This is not something an inspection rating captures reliably.","watch_out":"When you visit, notice whether staff address residents by name (and the name the person prefers, not a shortened version chosen by the home), and whether any interaction you observe feels rushed. Ask a member of staff directly: what is my parent's preferred name, and what do they like to do in the morning?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Responsive was rated Good at the June 2025 inspection. This domain covers activities, engagement, how the home responds to individual needs, and end-of-life planning. The published report includes no description of the activities programme, no examples of one-to-one engagement, and no information about how the home supports people with advanced dementia who cannot join group sessions. End-of-life planning is not mentioned.","quotes":[],"family_meaning":"Resident happiness accounts for 27.1% of positive reviews in our data, and activities and engagement for 21.4%. A Good rating for Responsive is encouraging after the previous Inadequate, but without published detail about what activities actually happen and for whom, it is hard to assess whether your parent would be meaningfully engaged here. Good Practice research shows that activities tailored to the individual, including everyday household tasks and Montessori-based approaches, produce better wellbeing outcomes than group programmes alone. Ask specifically what happens for someone with advanced dementia who cannot join a group.","evidence_base":"The Good Practice evidence review found that one-to-one activities and person-centred engagement, not group-only programmes, are most strongly associated with reduced distress and improved wellbeing in people living with dementia. Homes rated Good do not always offer robust individual engagement.","watch_out":"Ask the activities coordinator to describe a typical day for a resident with advanced dementia who cannot join group sessions. Ask how many hours of planned one-to-one time each resident receives per week, and ask to see last week's activities record rather than a planned schedule."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Well-led was rated Good at the June 2025 inspection. A named registered manager, Mrs Tracey Jane Marshall, and a nominated individual, Mrs Rose Bracher, are formally recorded, indicating an accountable leadership structure. This domain had previously contributed to the Inadequate rating in June 2024, so its recovery to Good signals a significant change in governance. The published report provides no detail about management visibility, staff culture, or how concerns are raised and acted on.","quotes":[],"family_meaning":"Management and leadership accounts for 23.4% of positive reviews in our data, and communication with families for 11.5%. The recovery from Inadequate to Good under a named manager is the most encouraging single finding in this report. Good Practice research shows that leadership stability predicts quality trajectory: homes with stable, visible managers tend to sustain improvements, while those where leadership has been recently installed need to be watched over time. The inspection was in June 2025, which means this leadership team has not yet been assessed across multiple inspection cycles. Ask how long the current manager has been in post and what specific changes were made after the Inadequate rating.","evidence_base":"The Good Practice evidence review identifies leadership stability and a culture where staff feel able to raise concerns without fear as the strongest predictors of sustained quality in care homes. A single Good rating after a period of Inadequate is a positive signal, but not yet a proven track record.","watch_out":"Ask the manager directly: how long have you been in post, what were the main changes made after the Inadequate rating in 2024, and how do staff raise a concern about care without fear of consequences? Listen for specific answers rather than general reassurances."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults of all ages, including those under 65 who need residential support. They also provide specialist dementia care.. Gaps or open questions remain on The Ridings has experience supporting residents living with dementia. Their care teams work to maintain dignity and quality of life for those with memory-related conditions. — areas worth probing directly during a visit.