Moundsley Hall Care Village

What families say

Based on 35 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement45
• Food quality55
• Healthcare72
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2022-04-27 · Report published 2022-04-27 · Inspected 5 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"Safe was rated Good at the March 2024 assessment. This covers staffing levels, medicines management, infection control, and how the home identifies and responds to risks. The improvement from the previous Requires Improvement rating suggests that concerns identified earlier have been addressed. The published summary does not record specific inspector observations about staffing ratios or medicines processes, so the detail behind this rating is not available in the published text.","quotes":[],"family_meaning":"A Good rating for Safe is reassuring, but it is worth remembering that inspection ratings are a snapshot taken on a specific day. Good Practice research consistently flags night staffing as the point where safety most often slips in care homes, and agency reliance can undermine the consistency your parent needs. Because the published findings do not record night staffing numbers or agency use, you need to ask these questions directly. Cleanliness accounts for 24.3% of positive family reviews in our data, and a clean, well-maintained environment is one of the quickest things you can assess yourself on a visit.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that learning from incidents is one of the strongest markers of a genuinely safe culture. Ask the home to tell you about a recent incident and what changed as a result.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not the template. Count how many permanent staff versus agency names appear on night shifts, and ask what the minimum staffing level is overnight for the 60 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Effective was rated Good at the March 2024 assessment. This domain covers whether staff have the right training and skills, whether care plans are up to date and reflect individual needs, and whether residents have access to healthcare when they need it. Dementia is listed as a specialism of the home. The published summary does not include specific examples of care plan content, GP access arrangements, or the content of dementia training, so the evidence behind this rating is not available in the published text.","quotes":[],"family_meaning":"A Good rating for Effective tells you that inspectors were broadly satisfied with training and care planning, but the absence of specific detail in the published text means you cannot assess the quality of dementia-specific care from the report alone. Healthcare access accounts for 20.2% of positive family reviews in our data, and dementia-specific care is mentioned in 12.7% of reviews. The Good Practice evidence base is clear that care plans only work when they are treated as living documents, reviewed regularly with the family involved. Ask whether you would be invited to your parent's next care review.","evidence_base":"The Leeds Beckett rapid evidence review found that regular, family-inclusive care plan reviews are one of the strongest predictors of person-centred care in practice, not just on paper.","watch_out":"Ask how often care plans are formally reviewed and request to see a sample (anonymised if necessary) to judge whether they reflect genuine individual detail or use generic template language."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"Caring was rated Good at the March 2024 assessment. This domain covers staff warmth, dignity, respect, and whether your parent's independence is supported. A Good rating here is a meaningful positive signal, particularly given the home's previous Requires Improvement overall rating. The published summary does not include direct quotes from residents or relatives or specific inspector observations about staff interactions, so the texture behind this rating is not available in the published text.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity appear in 55.2%. These are not abstract qualities: they show up in whether staff know your parent's preferred name, whether they knock before entering a room, and whether they move at your parent's pace rather than their own. Because the published text does not record specific observations, you need to assess this yourself on a visit. Arrive unannounced if you can, and watch how staff interact with residents in corridors and communal spaces.","evidence_base":"Good Practice research highlights that non-verbal communication matters as much as verbal interaction for people living with dementia. Staff who crouch to eye level, use gentle touch, and do not rush convey safety even when words are not understood.","watch_out":"During your visit, listen for whether staff use residents' preferred names rather than generic terms. Watch whether any resident appears to be waiting or calling out without a prompt response."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Responsive was rated Requires Improvement at the March 2024 assessment. This is the domain that covers activities, individual engagement, whether the home responds to personal preferences, and end-of-life care planning. This is the only domain not rated Good, and it is the one that most directly affects your parent's daily quality of life. The published summary does not describe what specific concerns were found, which makes it difficult to assess how serious the issues are or whether they have since been addressed.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews in our data, and resident happiness accounts for 27.1%. A Requires Improvement in Responsive is worth taking seriously, particularly if your parent has dementia and relies on staff to initiate engagement rather than seeking it out independently. Good Practice research is clear that tailored one-to-one activities, not just group sessions, are essential for people in the later stages of dementia. The inspection finding here does not tell you the problem has been fixed; it tells you this is the area to probe most carefully.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and everyday household task approaches to activity significantly improve wellbeing for people with dementia, but these require trained staff and deliberate programme design, not just a weekly entertainment session.","watch_out":"Ask the activity coordinator how many hours per week each resident on the dementia unit receives one-to-one engagement, separate from group activities. Ask to see the activity records for a resident who cannot easily join group sessions."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Well-led was rated Good at the March 2024 assessment. A named registered manager (Mr Marc Tyrone Cohen) and a nominated individual (Mr Michael Gimson) are identified on the registration. The home's improvement from Requires Improvement to Good overall suggests leadership has been effective in identifying and addressing problems. The published summary does not describe how the manager is experienced by staff and residents day to day, or what governance systems are in place.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews in our data. Good Practice research is consistent that leadership stability is one of the strongest predictors of quality trajectory: homes with stable, visible managers tend to sustain improvement, while frequent manager changes tend to precede decline. The improvement in overall rating is a positive sign that someone is steering in the right direction. Communication with families accounts for 11.5% of positive reviews, and this is worth asking about directly because the published findings do not address it.","evidence_base":"The IFF Research rapid evidence review found that cultures where staff feel able to raise concerns without fear are strongly associated with better outcomes for residents. Ask whether staff have a mechanism to raise concerns confidentially.","watch_out":"Ask how long the current registered manager has been in post and whether they are present on most weekdays. A manager who is rarely visible to residents and families is a concern regardless of what the paperwork shows."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team here supports people with various needs, including dementia care and mental health conditions. They also provide specialist support for adults with physical disabilities, welcoming residents both under and over 65.. Gaps or open questions remain on For families dealing with dementia, the home offers dedicated support tailored to each person's needs. Their approach focuses on maintaining dignity and quality of life as conditions progress. — areas worth probing directly during a visit.