Hampton Grange Nursing Home

What families say

Visitors often notice staff creating a welcoming atmosphere, with team members taking time to engage with residents throughout the day. The home provides various activities that help residents stay connected and engaged.

Based on 10 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement70
• Food quality70
• Healthcare72
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2019-10-25 · Report published 2019-10-25 · Inspected 5 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The April 2025 inspection rated this domain as Good. No specific observations about staffing levels, medicines management, falls prevention, infection control, or night staffing were included in the published report text. The home is registered as a nursing home, meaning qualified nurses are expected to be on duty at all times. Beyond the Good rating itself, the published findings provide no further detail to report here.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, but the absence of specific detail means you cannot verify what sits behind it from the published report alone. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip, particularly in homes caring for people with dementia who may be more unsettled after dark. Our family review data shows that families who later raise concerns about safety most commonly describe a mismatch between what they were told about staffing and what they observed. The single most useful thing you can do before choosing this home is ask to see last week's actual night rota and check how many permanent staff were present.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) found that agency staff reliance is one of the strongest predictors of safety lapses in care homes, because unfamiliar staff cannot recognise when a resident's behaviour represents a change from their baseline.","watch_out":"Ask the manager: how many care staff and how many qualified nurses were on duty overnight last Tuesday? Then ask what proportion of those were permanent employees rather than agency workers."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The April 2025 inspection rated this domain as Good. The published report does not include specific observations about care planning, GP access, dementia training, medicines administration, or nutrition and hydration. The home's registration confirms it provides nursing care and is specialised in dementia, physical disabilities, and sensory impairments. No further detail is available from the published findings.","quotes":[],"family_meaning":"Effectiveness in a dementia care setting means more than passing an inspection. It means your parent's care plan is treated as a living document that is updated when their needs change, that staff know their history and preferences, and that a GP can be contacted quickly when something is wrong. Food quality is a particularly reliable marker: our family review data shows it features in 20.9% of the themes families care most about, and poor food is often the first visible sign that a home is cutting corners. Ask to see a care plan for a current resident (with details anonymised) to understand how detailed and personalised the home's approach actually is.","evidence_base":"The 2026 rapid evidence review found that dementia training which goes beyond basic awareness, and specifically covers non-verbal communication and person-centred approaches, is associated with measurably better outcomes for residents, including fewer incidents and lower use of sedating medicines.","watch_out":"Ask the manager what dementia training all care staff have completed in the last 12 months and whether any staff hold a formal dementia care qualification such as the Dementia Care Mapping practitioner award or equivalent. Request to see the training record."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The April 2025 inspection rated this domain as Good. No specific observations about staff warmth, dignity, use of preferred names, response to distress, or unhurried interactions were included in the published report. A Good rating for caring means inspectors were satisfied with what they saw, but the detail that would allow you to picture your parent's daily experience is not in the published text.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for a further 55.2%. These are not abstract qualities: they show up in whether a member of staff pauses to make eye contact, uses your parent's preferred name, or sits down rather than standing over them during a conversation. The inspection confirmed this domain as Good, but you will only see these things for yourself on a visit. Pay particular attention to the corridors and communal areas, where staff interactions happen naturally rather than being prepared for inspection.","evidence_base":"The 2026 rapid evidence review found that non-verbal communication, including touch, eye contact, and unhurried pace, matters as much as words for people with advanced dementia, and that person-centred care requires staff to know the individual, not just the care plan.","watch_out":"During your visit, watch what happens when a member of staff passes your parent or another resident in a corridor. Do they stop, make eye contact, and use a name? Or do they walk past without acknowledgement? This is one of the most reliable visible signals of a genuinely caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The April 2025 inspection rated this domain as Good. The published report does not include detail about the activities programme, individual engagement, responses to complaints, or end-of-life care planning. The home's registration confirms it caters for a range of needs including dementia, which requires a responsive, individualised approach to daily life. No further specific findings are available from the published text.","quotes":[],"family_meaning":"Responsiveness in a dementia care home is about whether the people who live there have a life, not just a care package. Our family review data shows resident happiness features in 27.1% of positive reviews, and activities in 21.4%. Good Practice evidence is clear that group activities alone are not enough: people with more advanced dementia, who cannot easily join a group, need one-to-one engagement built into the daily routine. Ask specifically about what happens for your parent on a day when there is no organised group activity, and on a Sunday afternoon when staffing is typically lower.","evidence_base":"The 2026 rapid evidence review found that Montessori-based and individual activity approaches, including everyday household tasks adapted to a person's abilities, significantly reduce distress and improve wellbeing for people with dementia compared with passive group entertainment alone.","watch_out":"Ask the activities coordinator to show you the timetable for last week, not a printed template. Check whether activities ran on both weekend days, and ask how the home supports a resident who is unable to leave their room to join group sessions."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The April 2025 inspection rated this domain as Good. A named registered manager, Miss Rebecca Dominique Prothero, is in post, and a nominated individual, Mr John Peter Frederick Fennell, is also recorded. Beyond confirming these appointments and the Good rating, the published report provides no specific observations about management visibility, staff culture, audit processes, or how the home handles complaints and incidents.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality trajectory in care homes, according to Good Practice research. A Good rating for well-led is encouraging, and the presence of a named registered manager is a positive sign. However, management quality is not visible from a rating alone. Our family review data shows communication with families features in 11.5% of positive review themes, and families who feel informed and heard tend to trust the home more deeply when problems do arise. Ask how long the current manager has been in post and how they prefer to communicate with families when something changes.","evidence_base":"The 2026 rapid evidence review found that homes where staff feel able to raise concerns without fear, and where managers are regularly visible on the floor rather than office-based, consistently achieve better outcomes for residents across all care domains.","watch_out":"Ask the manager directly: how long have you been in this role, and how would you contact me if my parent had a fall or a change in health overnight? A manager who answers the second question specifically and without hesitation is demonstrating exactly the kind of accountability families need."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist support for residents with sensory impairments, physical disabilities and dementia. They welcome both younger adults under 65 and older residents.. Gaps or open questions remain on For those living with dementia, the home offers specialised care approaches. Given the complex needs this involves, you'll want to discuss their specific dementia care protocols and staffing arrangements during your visit. — areas worth probing directly during a visit.