Bourn View Care Home

What families say

Visitors often comment on how content and engaged residents seem here. There's a real sense of community, with residents actively participating in activities rather than just watching from the sidelines. Families describe seeing their loved ones genuinely happy, which speaks volumes about the atmosphere the team creates.

Based on 34 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2020-01-09 · Report published 2020-01-09 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the January 2022 inspection. Beyond this rating, the published report does not include specific detail about staffing levels, medicines management, infection control, falls recording, or how the home responds to safety incidents. A named registered manager is confirmed in post, which supports basic governance. The home supports a complex mix of needs across 80 beds, including dementia and mental health conditions, which makes staffing adequacy an important area to explore directly.","quotes":[],"family_meaning":"A Good rating for safety is a reassuring starting point, but it tells you the home met the threshold at the time of inspection, not what safety looks like on a quiet Tuesday night. Good Practice research consistently finds that night staffing is where safety is most likely to slip, particularly in larger homes. For an 80-bed home supporting people with dementia and mental health conditions, you should ask specifically how many staff are on duty overnight and what their training covers. Our review data shows that 14% of positive family reviews mention staff attentiveness as a key factor, and that attentiveness matters most when it cannot easily be observed.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance and inconsistent night staffing are among the strongest predictors of safety concerns in care homes. Where a home uses a settled, permanent team, safety outcomes are consistently better.","watch_out":"Ask to see the actual staffing rota for last week, not the template. Count how many permanent staff versus agency staff were on, and specifically how many carers and seniors covered the night shift across the full 80 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the January 2022 inspection. The published report does not include specific findings about care plan quality, GP access, dementia training, or food and nutrition. The home lists dementia as a specialism, which suggests staff should have relevant training, but no detail on training content or frequency is provided. With 80 beds and a broad range of specialisms including mental health and physical disabilities, the quality and currency of care planning is an important question to explore directly.","quotes":[],"family_meaning":"Good Practice evidence identifies care plans as living documents that should be updated as your parent's needs change, not filed away after admission. If your parent has dementia, the care plan should reflect who they are, not just what care tasks they need. It should record their preferred name, their daily routines, what calms them, and what distresses them. The inspection did not confirm whether Bourn View's care plans reach this standard. Food quality is also a marker of genuine care in our review data, with 20.9% weighting in family satisfaction scores, and this was not assessed in the published findings.","evidence_base":"The Leeds Beckett evidence review found that dementia-specific training, particularly in non-verbal communication and person-centred approaches, significantly improves daily care quality. Training that is completed once at induction without regular refresher sessions has limited sustained effect.","watch_out":"Ask the manager to show you an example of how a care plan is structured and how often it is reviewed. Specifically ask whether families are invited to review meetings and what happens to the plan when a resident's condition changes."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the January 2022 inspection. The published report does not include inspector observations of staff interactions, resident testimony about how they feel treated, or specific examples of dignity and respect in practice. No quotes from residents or relatives are included in the available report text. Staff warmth and compassion are the two highest-weighted themes in family satisfaction data, accounting for 57.3% and 55.2% respectively, making this the domain where independent observation on a visit matters most.","quotes":[],"family_meaning":"Staff warmth is consistently the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews. What families describe is not grand gestures but small, observable things: a staff member who uses your mum's preferred name without being reminded, who sits down rather than stands when speaking to her, who does not hurry her at the bathroom door. The inspection rating of Good tells you the home met the threshold, but it does not tell you whether those moments happen reliably here. This is something you can only judge by visiting, ideally more than once and at different times of day.","evidence_base":"The IFF Research rapid evidence review found that non-verbal communication, pace of interaction, and use of preferred names are as important as verbal kindness for people with dementia, particularly those who can no longer express preferences clearly.","watch_out":"During your visit, watch how staff greet your parent or any resident you pass in a corridor. Do they make eye contact, use a name, and move without obvious hurry? Notice whether any staff member sits at the same level as a seated resident during a conversation."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the January 2022 inspection. The published report does not include specific information about the activities programme, individual engagement for residents with advanced dementia, personalisation of care, or end-of-life planning. The home's specialism list includes dementia, mental health conditions, physical disabilities, and sensory impairments, which suggests a varied resident population whose activity and engagement needs will differ considerably. No detail is available on how the home tailors its offer to individual residents.","quotes":[],"family_meaning":"Our review data shows that resident happiness accounts for 27.1% of family satisfaction scores and activities engagement for 21.4%. The research evidence is clear that group activities alone are not sufficient for people with moderate to advanced dementia. What matters is whether staff find ways to engage your parent individually, whether that is folding laundry, looking at photographs, or simply sitting with them. The inspection did not confirm whether Bourn View does this. With 80 beds and a mixed resident group, the risk is that activities are designed for the most able residents and less engaged people are left sitting in communal areas without meaningful contact.","evidence_base":"The Leeds Beckett evidence review found that Montessori-based and household-task approaches to individual engagement significantly reduce distress and improve wellbeing for people with dementia, and that these approaches require deliberate staff time rather than happening by chance.","watch_out":"Ask the activities coordinator to describe what a typical day looks like for a resident with advanced dementia who cannot join group sessions. Ask whether one-to-one time is scheduled or whether it depends on how busy staff are."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the January 2022 inspection. The home has a named registered manager, Mrs Jenna Louise Hughes, and a named nominated individual, Mrs Natasha Southall, confirming that formal leadership accountability is in place. The published report does not include detail about management visibility, staff culture, how concerns are raised, or what governance and quality assurance processes look like in practice. The inspection was carried out in January 2022, which means the findings are now over three years old.","quotes":[],"family_meaning":"Good Practice research finds that leadership stability is one of the strongest predictors of quality trajectory in a care home. A manager who has been in post for a sustained period, who is known by name to residents and staff, and who creates a culture where staff feel able to raise concerns, tends to produce better outcomes over time. The inspection confirmed a named manager is in post, but does not tell you how long she has been there, how visible she is, or whether the culture supports staff to speak up. Our review data shows that management and communication with families accounts for 23.4% of family satisfaction scores. This is worth exploring directly.","evidence_base":"The IFF Research and Leeds Beckett review found that bottom-up empowerment, where frontline staff feel heard and supported by management, is a consistent marker of homes with strong care cultures, and that this is distinct from compliance with formal governance processes.","watch_out":"Ask a care assistant, not the manager, whether they feel comfortable raising a concern about a resident's care. Notice how they respond. Then ask the manager how long she has been in post at Bourn View specifically, not in care management generally."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Bourn View cares for adults both under and over 65, with particular experience in dementia care, mental health conditions, physical disabilities and sensory impairments.. Gaps or open questions remain on Families with relatives living with dementia speak highly of the patience and attentiveness shown by the care team. Staff understand the unique challenges of cognitive decline and adapt their approach to each resident's needs. — areas worth probing directly during a visit.