Crossroads House Care Home

What families say

Families describe walking into a care home that feels deliberately different. There's an on-site tea shop where residents can meet visitors, a working pub, even a little village shop — all designed to keep daily life feeling normal and purposeful. It's this attention to creating real experiences, not just activities, that families say makes the difference.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness65
• Activities & engagement88
• Food quality60
• Healthcare65
• Management & leadership85
• Resident happiness75

What inspectors found

Inspected 2019-04-18 · Report published 2019-04-18 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"Crossroads House Care Home was rated Good for safety at its January 2022 inspection. This means inspectors were satisfied that people who live here are protected from avoidable harm and that risks are managed appropriately. The home is registered to care for up to 47 people, including those living with dementia, physical disabilities, and sensory impairment. No specific concerns about medicines management, falls, or infection control are recorded in the published summary. The Good rating indicates safety systems were working, though the published text does not give detail on staffing ratios or night cover.","quotes":[],"family_meaning":"A Good safety rating is a meaningful baseline: it tells you inspectors did not find people at risk or systems failing. However, our Good Practice evidence base highlights that night staffing is where safety most often slips in residential care homes, and the published inspection findings give you nothing specific on overnight ratios for this 47-bed home. Families in our review data (around 14% of positive reviews mention staff attentiveness specifically) value knowing that someone will respond quickly if their parent needs help at 2am. Before placing your parent here, ask directly how many staff are on overnight and whether that number has changed in the past six months.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance undermines care consistency, particularly overnight, because unfamiliar staff are less likely to notice subtle changes in a person's condition. This is worth probing even when an overall safety rating is Good.","watch_out":"Ask the manager to show you last week's actual night-shift rota, not the template. Count how many shifts were covered by permanent staff versus agency staff, and ask what the minimum staffing level is if someone calls in sick overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home was rated Good for effective at its January 2022 inspection. This domain covers whether staff have the training and knowledge to do their jobs well, whether care plans reflect what people actually need, and whether residents have good access to healthcare professionals including GPs. The home's specialisms include dementia, physical disabilities, and sensory impairment, which means inspectors will have considered whether staff training matched the complexity of needs. No specific detail about training content, GP access frequency, or care plan quality is available in the published summary.","quotes":[],"family_meaning":"A Good effective rating tells you inspectors were satisfied that the home knows what it is doing, but it does not tell you much about your parent specifically. Our Good Practice evidence base identifies care plans as living documents, meaning they should be updated when your parent's needs change rather than reviewed once a year. If your parent has dementia, the quality of dementia-specific training matters a great deal: staff who understand the condition respond differently to distress, communicate more effectively, and are better at spotting early signs of deterioration. Food quality is also part of this domain, and the published findings give no detail on mealtimes, choice, or how the home supports people who have difficulty eating.","evidence_base":"The Leeds Beckett rapid evidence review found that regular, condition-specific training (rather than generic mandatory training) is one of the strongest predictors of good care outcomes for people living with dementia. Ask whether staff have completed accredited dementia training and how recently.","watch_out":"Ask the manager to walk you through how a care plan is put together for a new resident and how often it is formally reviewed. Ask specifically whether families are invited to contribute to reviews and what happens to the plan when a person's needs change suddenly."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Crossroads House Care Home was rated Good for caring at its January 2022 inspection. This rating covers staff warmth, how residents are treated with dignity and respect, and whether people are supported to maintain as much independence as possible. Staff warmth is the single highest-weighted theme in our family review data, appearing in 57.3% of positive reviews, so a Good caring rating is an important signal. However, the published report summary contains no direct quotes from residents or relatives and no specific observations of staff interactions, making it difficult to go beyond the rating itself.","quotes":[],"family_meaning":"Staff warmth and compassion account for the two largest drivers of family satisfaction in our review data, at 57.3% and 55.2% respectively. A Good caring rating means inspectors were satisfied, but the details that matter most to families, whether staff use your parent's preferred name, whether they knock before entering a room, whether they sit down and talk rather than rushing through tasks, are not captured in the published findings for this home. Our Good Practice evidence base also highlights that non-verbal communication matters as much as words for people with advanced dementia, and this is almost impossible to assess from a rating alone. You need to see it for yourself on a visit.","evidence_base":"The IFF Research rapid evidence review found that person-led care requires staff to know the individual well enough to read non-verbal cues. Homes rated Good for caring typically demonstrate this, but the quality of that knowledge varies considerably from one team to the next.","watch_out":"During your visit, watch what happens when a carer passes a resident in the corridor. Do they stop, make eye contact, and use the person's name? Or do they walk past? This small interaction, repeated dozens of times a day, tells you more about the culture of care than any document."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding

  {"found":"The home was rated Outstanding for responsive, the highest rating available, at its January 2022 inspection. This domain covers how well the home tailors its care and activities to the individual needs, preferences, and life histories of the people who live there. An Outstanding rating in this area is uncommon and is a meaningful signal that inspectors found genuine individuality in how care is delivered. The home cares for people with dementia, physical disabilities, and sensory impairment, so inspectors will have considered how well the home adapts to a wide range of needs. The published summary does not describe specific activities, individual care approaches, or end-of-life planning in detail.","quotes":[],"family_meaning":"An Outstanding responsive rating is the finding that should stand out most for you as you consider this home. In our family review data, 21.4% of positive reviews specifically mention activities and engagement, and 27.1% mention residents appearing content and settled. These are things that flow directly from a home that knows its residents as individuals. Our Good Practice evidence base highlights that tailored one-to-one engagement matters most for people with advanced dementia who cannot participate in group activities. The Outstanding rating suggests the home has moved beyond a generic activity timetable, but ask specifically what that looks like for your parent given their current stage and interests.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and individually tailored approaches, including familiar household tasks and sensory activities, are more effective than group programmes alone for people living with moderate to advanced dementia. Homes rated Outstanding for responsive often demonstrate these approaches, though the published findings here do not confirm specific methods used.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident who cannot or does not want to join group sessions. Ask whether one-to-one time is timetabled or happens informally, and who covers activities on weekends and evenings."}

  Verified by inspector

• Is the home well-led?

  Outstanding

  {"found":"Crossroads House Care Home was rated Outstanding for well-led at its January 2022 inspection. The home is run by Anson Care Services Limited, with a named registered manager and a nominated individual also identified. An Outstanding well-led rating indicates inspectors found strong, visible leadership, a positive culture, and robust governance systems including the ability to learn from incidents and drive continuous improvement. This rating is relatively rare and is a strong predictor of sustained quality. The published summary does not give detail on manager tenure, staff satisfaction, or specific governance mechanisms.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality trajectory in care homes, according to our Good Practice evidence base. An Outstanding well-led rating tells you that at the time of inspection, the people running this home were doing so in a way that inspectors found genuinely exceptional. Our family review data shows that 23.4% of positive reviews mention management specifically, with families valuing managers who are visible, responsive, and honest when things go wrong. The inspection was carried out in January 2022, which means more than two years have passed. It is important to check whether the same registered manager is still in post, and whether there have been significant changes in the senior team or staffing structure since then.","evidence_base":"The IFF Research rapid evidence review found that bottom-up empowerment, where staff feel safe to raise concerns and managers act on them, is a consistent marker of homes that maintain quality over time rather than performing well only at inspection.","watch_out":"Ask whether the registered manager named in the 2022 inspection report is still in post. If there has been a change, ask how long the current manager has been in place and what handover looked like. Also ask how staff can raise a concern if they are worried about something, and what has changed in the home since the last inspection."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for people with dementia, physical disabilities, and sensory impairments, with experience supporting both younger adults under 65 and older residents.. Gaps or open questions remain on Families particularly value how the team responds to residents as individuals first, adapting their approach based on each person's needs and preferences rather than following rigid dementia care protocols. This flexibility seems to help residents maintain their independence and dignity longer. — areas worth probing directly during a visit.