Broomy Hill Nursing Home

What families say

Families describe seeing their relatives genuinely happy here, continuing hobbies and interests they enjoyed before moving in. The atmosphere seems to help people stay engaged with life rather than just passing time.

Based on 4 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth70
• Compassion & dignity70
• Cleanliness68
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2023-05-17 · Report published 2023-05-17 · Inspected 7 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the April 2023 inspection, representing an improvement from the previous Requires Improvement finding. This means inspectors were satisfied that risks were being managed, medicines were handled appropriately, and staffing was sufficient to keep people safe. The home supports people with complex needs including dementia and physical disabilities, which makes safe staffing especially important. No specific concerns or enforcement actions were recorded at this inspection.","quotes":[],"family_meaning":"A Good safety rating after a previous Requires Improvement is a meaningful signal u2014 it tells you the home recognised its weaknesses and addressed them. However, our family review data shows that safe staffing at night is one of the most consistent concerns families raise, and the available report gives no detail on overnight staffing numbers. Good Practice evidence is clear that safety incidents are most likely to occur during evenings and nights when staffing is thinner. Ask specifically how many qualified nurses and care staff are present on the dementia unit after 8pm u2014 this is not a rude question, it is the right one.","evidence_base":"The IFF Research / Leeds Beckett rapid evidence review found that night-time staffing ratios are disproportionately associated with falls, undetected deterioration, and delayed emergency response in nursing homes. A Good daytime presentation does not automatically mean night cover is adequate.","watch_out":"Ask: 'How many registered nurses and care staff are on duty overnight on the dementia unit, and is that covered by permanent staff or agency?' Then ask to see the rota for last week."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good, indicating that inspectors were satisfied with how staff assess and meet people's needs, including care planning, nutrition, healthcare access, and staff training. Dementia is listed as a specialism, which means the home should have specific competencies in this area. The home also supports people with mental health conditions, physical disabilities, and sensory impairment, requiring a broad range of clinical skills. No specific detail about training content, care plan quality, or GP access frequency is available in the report text provided.","quotes":[],"family_meaning":"For your parent with dementia or complex health needs, 'Effective' is about whether staff truly know what they are doing u2014 not just ticking boxes. Our family review data shows that families rate dementia-specific care and food quality highly in their decisions, and Good Practice evidence is consistent that care plans should be living documents updated with family input, not filed away after admission. A Good rating here is encouraging, but you should ask to see how your parent's care plan will be created, who will be involved, and how often it will be reviewed with you.","evidence_base":"The Good Practice evidence review found that care plans co-produced with families and updated at least every three months are significantly associated with better wellbeing outcomes for people with dementia, particularly where plans capture communication preferences and pre-diagnosis identity.","watch_out":"Ask: 'Can I be involved in writing my parent's care plan before they move in, and how often will you review it with me?' Ask to see a sample anonymised plan to understand the level of detail."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good, indicating that inspectors were satisfied with how staff treat the people living at Broomy Hill u2014 their dignity, respect, privacy, and independence. This is the domain most directly linked to kindness and warmth in day-to-day interactions. The home supports people with dementia and mental health conditions, where the quality of human interaction matters most. No direct observations of staff interactions or quotes from residents and relatives are available in the report text provided.","quotes":[],"family_meaning":"In our review data from over 3,600 families, staff warmth (57.3% of family weight) and compassion and dignity (55.2%) are the two most important factors families cite when rating a care home. A Good Caring rating tells you inspectors did not find cause for concern, but it cannot replace what you will see on an unannounced visit. Watch how staff speak to your parent during a tour u2014 do they use their preferred name, make eye contact, slow down? Good Practice research shows that non-verbal communication matters as much as words for people with advanced dementia, and rushed or task-focused interactions are a warning sign even when nothing is technically wrong.","evidence_base":"The Good Practice evidence review found that person-led care u2014 where staff know each resident's life history, preferences, and communication style u2014 is consistently associated with reduced distress behaviours and greater reported wellbeing, and that this requires investment in relationship continuity, not just training.","watch_out":"During your visit, watch what happens when a member of staff passes a resident in the corridor. Do they stop, make eye contact, and acknowledge the person by name u2014 or walk past? This unrehearsed moment tells you more than any planned tour."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good, indicating that inspectors were satisfied that the home meets people's individual needs, including activities, engagement, and end-of-life planning. A Responsive rating covers how well the home adapts to each person rather than treating everyone the same. The home supports people with a wide range of needs u2014 dementia, mental health conditions, physical disabilities, and sensory impairment u2014 meaning responsiveness to individual difference is especially important. No specific detail about activity programmes, one-to-one engagement, or end-of-life care arrangements is available in the report.","quotes":[],"family_meaning":"Our family review data shows resident happiness (27.1%) and activities and engagement (21.4%) are among the most important themes for families. For people with dementia particularly, meaningful daily activity is not a luxury u2014 Good Practice evidence consistently shows it reduces distress, maintains function longer, and improves quality of life. But meaningful activity for someone with advanced dementia often has to be one-to-one and tailored to their history, not a group sing-along. Ask specifically what happens for your parent on a day when they cannot join a group, or when they are having a difficult morning.","evidence_base":"The Good Practice evidence review found that Montessori-based and life-history approaches to activity u2014 drawing on familiar household tasks, occupational roles, and personal interests u2014 produce significantly better engagement outcomes than generic group activities, particularly for people in moderate to advanced stages of dementia.","watch_out":"Ask: 'What would a typical Tuesday look like for my parent, including if they were having a bad day and couldn't join the group?' Then ask to see the actual activity records from last week, not just a printed programme."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good, and the home is led by a named registered manager, Mrs Julie Hamill, with Mrs Claire Fry as the nominated individual for the provider, Ashberry Healthcare Limited. The improvement from a previous Requires Improvement to Good across all domains suggests that leadership has been effective in driving meaningful change. A stable, accountable leadership structure is recorded. No detail is available about manager tenure, staff culture, or how the home handles complaints and feedback.","quotes":[],"family_meaning":"Good Practice evidence is consistent that leadership stability is one of the strongest predictors of sustained quality in care homes u2014 a manager who has been in post for several years and is known to staff and families creates a fundamentally different culture than one who is newly appointed or frequently changing. The improvement trajectory here is genuinely encouraging. Our family review data shows that communication with families (11.5% weight) is a consistent gap in what homes deliver versus what families need. Ask how the manager will personally keep you informed, and what happens if you have a concern at the weekend.","evidence_base":"The Good Practice evidence review found that homes where staff feel empowered to raise concerns without fear u2014 sometimes called 'psychological safety' in the workforce literature u2014 have consistently better outcomes on safety indicators and family satisfaction scores, and that this culture is almost entirely shaped by the registered manager.","watch_out":"Ask the manager directly: 'How long have you been in post, and what was the main thing you changed when you arrived?' A manager who can answer this confidently and specifically is a good sign. Also ask: 'If I rang at 10pm on a Sunday with a concern about my parent, what would happen?'"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65, supporting people with dementia, mental health conditions, physical disabilities and sensory impairments.. Gaps or open questions remain on For residents with dementia, there are structured activities including workshop sessions, though the full range of specialist support available would be worth asking about directly. — areas worth probing directly during a visit.