Care home in St Helens, WA9 1HB, North West
Broadoak Manor Care Home
Compassionate end-of-life care in a home facing care quality challenges
Broadoak Manor Care Home in St Helens provides care for adults over and under 65, including those living with dementia. While families have shared moving accounts of staff providing comfort during their loved ones' final days, the home faces serious concerns about hygiene standards and management responsiveness that families should carefully consider.
Broadoak Manor Care Home is a care home near St Helens in the North West. Compassionate end-of-life care in a home facing care quality challenges
Specialist Focus
Staff demonstrate hands-on approaches to dementia care, including physical comfort techniques and de-escalation strategies for residents experiencing distress. The home maintains appropriate seating arrangements for residents with mobility limitations.
The home cares for adults both over and under 65, with specific experience supporting residents living with dementia.
What People Say
During end-of-life care, staff have shown genuine emotional investment, spending personal time with residents and providing thoughtful support to grieving families. Families describe staff physically comforting residents with dementia through hand-holding and gentle de-escalation when distress arises.
Summing Up
Given the mixed experiences families have shared, visiting Broadoak Manor and asking specific questions about hygiene protocols and complaint procedures would be essential before making any care decisions.
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