Conewood Manor Nursing Home

What families say

The atmosphere here seems to help residents settle in quickly. Families talk about staff who take time to learn individual preferences and routines, creating that sense of familiarity that matters so much. People mention how clean and secure the environment feels, and there's a real focus on keeping residents looking and feeling their best — right down to the details of grooming and personal presentation.

Based on 23 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare70
• Management & leadership74
• Resident happiness68

What inspectors found

Inspected 2021-04-24 · Report published 2021-04-24 · Inspected 5 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the April 2021 inspection, representing an improvement from the previous Requires Improvement rating. This domain covers staffing levels, medicines management, safeguarding, and infection control. The published inspection text does not reproduce specific observations about any of these areas, so it is not possible to describe exactly what inspectors found. The improvement in rating is a positive sign that the issues identified previously have been addressed. The home is a registered nursing home, meaning a qualified nurse should be on duty at all times.","quotes":[],"family_meaning":"A Good Safe rating after a period of Requires Improvement tells you that inspectors were satisfied the home had made real changes, but it does not tell you the details of what those changes were. Night staffing is where safety most commonly slips in care homes, according to the Good Practice evidence base, and the published findings give no information about overnight staffing numbers at Conewood Manor. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness as the reason families feel their parent is safe. On your visit, this is the area where you need to probe with specific questions rather than relying on the published inspection alone.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) found that night staffing ratios are a reliable leading indicator of safety quality, and that homes relying heavily on agency staff show measurably less consistent care for people with dementia.","watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, not a template. Count the number of permanent staff versus agency staff listed on night shifts, and confirm that a qualified nurse is always present overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the April 2021 inspection. This domain covers training, care planning, nutrition, and healthcare access. The home lists dementia as a specialism, which means inspectors will have considered whether staff are trained to support people living with dementia. No specific information about the content or coverage of dementia training, the frequency of care plan reviews, or the quality of food and mealtimes is reproduced in the published text. The nursing home registration implies that healthcare monitoring and medication management form a core part of the service.","quotes":[],"family_meaning":"Food quality is rated as important by 20.9% of families in our positive review data, and care plan quality is a central finding of the Good Practice evidence base, which describes care plans as living documents that should be updated as your parent's condition changes. The published findings do not tell you how often Conewood Manor reviews care plans or whether it involves families in that process. Dementia training quality varies enormously between homes even when a specialism is listed, so it is worth asking what specific training staff have completed and when they last refreshed it.","evidence_base":"The Good Practice evidence review found that care plans functioning as genuine living documents, updated with family input after changes in condition, are one of the strongest predictors of good outcomes for people living with dementia.","watch_out":"Ask to see a sample (anonymised) care plan and ask how often plans are formally reviewed. Then ask whether families are invited to take part in those reviews and how the home lets you know if your parent's needs change between formal review dates."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the April 2021 inspection. This is the domain that covers staff warmth, dignity, respect, and the independence of residents in their daily lives. No direct inspector observations, resident quotes, or relative testimony are reproduced in the available inspection text. A Good Caring rating requires inspectors to have been satisfied that staff treat the people who live there with genuine respect and without rushing them. Without specific detail it is not possible to describe exactly what the inspection found.","quotes":[],"family_meaning":"Staff warmth is the single most important theme in our family review data, mentioned in 57.3% of positive reviews, and compassionate treatment appears in 55.2%. These are the things families notice most and remember longest. The published findings here are encouraging at the headline level, but because no specific observations are available, you cannot rely on this report alone to judge whether staff at Conewood Manor match that standard. The Good Practice evidence base highlights that non-verbal communication, how staff make eye contact, move without hurry, and respond to distress, matters as much as spoken words for people with dementia. These are things you can only assess by visiting and observing.","evidence_base":"The Leeds Beckett and IFF Research evidence review (2026) found that person-led care requires staff to know each individual's history, preferences, and communication style, and that this knowledge is built over time through stable, consistent staffing rather than through documentation alone.","watch_out":"During your visit, spend time in a communal area and watch how staff interact with residents who are not asking for anything. Do they make eye contact, use the person's preferred name, and sit at the same level when speaking? These small behaviours are the most reliable indicators of a genuinely caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the April 2021 inspection. This domain covers how well the home tailors its care and activities to the individual people who live there, including how it handles complaints and plans for end-of-life care. No specific activity types, individual care arrangements, or end-of-life planning details are reproduced in the published text. The home caters for adults with dementia, which means responsive care includes supporting people who may not be able to communicate their preferences verbally.","quotes":[],"family_meaning":"Activities and engagement matter to 21.4% of families in our positive review data, and resident happiness more broadly is mentioned in 27.1% of positive reviews. For people living with dementia, the Good Practice evidence base specifically highlights that one-to-one activities and everyday household tasks, not just group sessions, are important for maintaining a sense of purpose and continuity. The published findings do not tell you what the activity programme at Conewood Manor looks like in practice, or whether staff are resourced to provide individual engagement for residents who cannot join group activities.","evidence_base":"The Good Practice rapid evidence review (2026) found that Montessori-based and individually tailored activities, including familiar domestic tasks, produce measurably better wellbeing outcomes for people with dementia than group-only activity programmes.","watch_out":"Ask the activities coordinator to describe a typical week for a resident who cannot leave their room or join group sessions. Ask how often that person would receive one-to-one engagement and who provides it. If the answer is vague, that is a sign to probe further."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the April 2021 inspection, an improvement from the previous Requires Improvement rating. The home has a named registered manager (Ms Lejla Mustafic) and a nominated individual (Mrs Katie Rose Wordley) recorded as being in post. A Good Well-led rating requires inspectors to have found evidence of accountability, a positive culture, and systems for learning from incidents. No specific examples of these are reproduced in the published text. The improvement from Requires Improvement is noteworthy and suggests meaningful changes were made in the leadership of the home.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality trajectory in the Good Practice evidence base. The fact that Conewood Manor improved across all five domains between inspections is an encouraging sign that its management team responded constructively to previous concerns. Our family review data shows that 23.4% of positive reviews mention management quality directly, often in terms of a manager who is visible and approachable rather than invisible behind a desk. You should check how long the current registered manager has been in post, since continuity of leadership matters as much as the rating itself.","evidence_base":"The IFF Research and Leeds Beckett University evidence review (2026) found that leadership stability and staff empowerment to raise concerns are among the strongest structural predictors of sustained quality in care homes, outperforming any single inspection snapshot.","watch_out":"Ask the manager directly how long they have been in their current role and whether the same person was in post during the previous inspection period. Ask also how staff are encouraged to raise concerns, and what has changed since the previous Requires Improvement rating. A confident, specific answer suggests a leadership team that understands its own history."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65, with particular experience in dementia care. This mix of ages and needs creates a varied community within the home.. Gaps or open questions remain on Families whose loved ones have dementia report they've settled well despite the upheaval of moving. The home provides activities specifically designed to engage and stimulate, and staff seem to understand the importance of maintaining routines and familiarity. — areas worth probing directly during a visit.