Longview Care Home

What families say

What strikes families most is how present the staff are. They're there when residents need them, responding quickly but never rushed. People talk about the genuine respect shown to their loved ones, especially during those difficult final months when dignity matters most.

Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness65
• Activities & engagement55
• Food quality55
• Healthcare65
• Management & leadership75
• Resident happiness65

What inspectors found

Inspected 2022-07-14 · Report published 2022-07-14 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the April 2022 inspection, representing an improvement from the previous Requires Improvement rating. This means inspectors were satisfied that risks were being identified and managed, that medicines were handled safely, and that staffing levels were adequate at the time of the visit. The home supports people with dementia, physical disabilities, and sensory impairments, all of which require specific risk management approaches. No specific findings, observations, or incident data are recorded in the published summary. The improvement from the previous rating is a positive signal, but the detail behind it is not available in the published text.","quotes":[],"family_meaning":"A move from Requires Improvement to Good in the Safe domain is genuinely meaningful: it means inspectors found real changes had been made since the previous inspection. However, our Good Practice evidence base (61 studies, March 2026) consistently identifies night staffing as the point where safety most often slips, particularly in homes supporting people with dementia. The published report does not tell you how many staff are on overnight, or how much reliance there is on agency cover. These two questions are the most important ones to ask before you decide. Cleanliness accounts for 24.3% of what families highlight in positive reviews, and the published findings give no specific detail on this either, so observe it yourself when you visit.","evidence_base":"The Good Practice rapid evidence review found that agency staff reliance undermines continuity of care and is associated with higher rates of missed observations, particularly on night shifts. Homes that have reduced agency use as part of an improvement programme tend to maintain that progress only when permanent recruitment is embedded.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not the template. Count the number of permanent staff versus agency names, and ask specifically how many carers are on duty overnight for 53 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the April 2022 inspection. This domain covers care planning, staff training, nutrition, and healthcare access. Dementia is listed as a specialism, which implies the home holds itself to a higher standard in this area. No specific findings about care plan quality, GP access, dementia training content, or food provision appear in the published summary. The Good rating indicates the home met expected standards, but the evidence behind that judgement is not described in the published text.","quotes":[],"family_meaning":"Food quality accounts for 20.9% of what families mention in positive reviews, and healthcare access accounts for 20.2%, making these two of the most practically important things to probe on a visit. The Good Practice research found that care plans work best when they are treated as living documents, updated after any health change, and co-produced with the family. The published findings do not tell you how often Longview reviews its care plans or whether families are routinely included. For a parent with dementia, the quality of the care plan is often the difference between staff knowing what comforts them and staff making educated guesses. Ask to see a sample plan structure and ask when it was last reviewed for a current resident.","evidence_base":"The Good Practice evidence review found that dementia training which goes beyond basic awareness, covering communication techniques, non-verbal cues, and behavioural understanding, is associated with measurably better outcomes for residents and lower rates of distressed behaviour. Ask what the training covers, not just how many hours staff complete.","watch_out":"Ask the manager how often care plans are formally reviewed, and request one example (anonymised is fine) to see whether it includes the person's life history, communication preferences, and what helps them feel calm."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the April 2022 inspection. Inspectors assess this domain by observing staff interactions, checking whether dignity and privacy are upheld, and speaking with residents and relatives. A Good rating means they were satisfied with what they saw and heard. No direct observations, quotes from residents or relatives, or specific examples of caring practice appear in the published summary. This is the domain that matters most to families: staff warmth accounts for 57.3% of positive reviews, and compassion and dignity account for 55.2%.","quotes":[],"family_meaning":"Staff warmth is the single largest driver of family satisfaction in our review data (57.3% of positive reviews mention it by name), and a Good rating in the Caring domain is a reasonable baseline signal. However, inspectors visit on a specific day, and the published text gives no description of what they actually observed. Our Good Practice evidence base emphasises that non-verbal communication matters as much as verbal communication for people living with dementia: whether staff make eye contact, sit at the same level, use calm voices, and respond to distress without frustration. These things are not captured in a rating. They are visible in a corridor within minutes of arriving on a visit. Go at a busy time, such as after breakfast or around lunch, and watch.","evidence_base":"The Good Practice review found that person-led care requires staff to know the individual, not just their care plan. Homes where staff could name residents' preferences, past occupations, and comfort objects scored consistently higher on measures of resident wellbeing than homes that relied on documentation alone.","watch_out":"When you visit, note whether staff use your parent's preferred name without prompting, whether they make eye contact and slow their pace when talking to residents, and whether they knock before entering rooms. These small behaviours are the most reliable observable indicators of a genuinely caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the April 2022 inspection. This domain covers activities, engagement, individual care, and responsiveness to complaints. The home supports people with dementia, physical disabilities, and sensory impairments, all of which require tailored activity approaches beyond standard group programmes. No specific activities, engagement observations, or complaint-handling examples appear in the published summary. Activities and engagement account for 21.4% of positive family reviews, and resident happiness accounts for 27.1%, making this domain particularly important to investigate in person.","quotes":[],"family_meaning":"Our Good Practice evidence base is clear that group activities alone are not sufficient for people living with advanced dementia, who may not be able to participate in sessions but still need one-to-one engagement, sensory stimulation, and meaningful occupation. The published inspection text does not describe what Longview does in this area. Resident happiness accounts for 27.1% of what families highlight in positive reviews, and families consistently describe it in terms of whether their parent looks settled and purposeful, not whether there is a programme on a noticeboard. Ask to see the activities schedule and then ask what happens for residents who cannot join group sessions.","evidence_base":"The Good Practice review found that Montessori-based and task-based approaches, including familiar domestic activities such as folding, sorting, and simple food preparation, were associated with lower agitation and higher reported wellbeing in people with moderate to advanced dementia, compared with passive entertainment-focused programmes.","watch_out":"Ask the activities coordinator (or the manager if there is no dedicated coordinator) what would happen on a typical Tuesday afternoon for a resident with moderate dementia who cannot join a group session. A specific, confident answer is a good sign. A vague one is a reason to probe further."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the April 2022 inspection, improving from its previous Requires Improvement rating. The home has a named registered manager (Mrs Amy Clark) and a nominated individual (Mr Andrew Michael Kirby) recorded at Companies House level. A Good rating in Well-led means inspectors were satisfied that governance systems were working, that staff could raise concerns, and that the culture was open and accountable. No specific examples of leadership practice, staff culture observations, or governance findings are described in the published summary.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of what families highlight in positive reviews, and our Good Practice evidence base identifies leadership stability as the single strongest predictor of sustained quality improvement. The fact that Longview moved from Requires Improvement to Good in this domain is encouraging because it suggests the management team identified specific problems and fixed them. However, that inspection was in April 2022, which means more than two years have passed. Staff and management can change. Ask how long the current registered manager has been in post, and whether the same team that drove the improvement is still in place.","evidence_base":"The Good Practice review found that homes where frontline staff felt able to raise concerns without fear of consequences had lower rates of undetected harm and higher consistency of care. The registered manager's visibility on the floor (not just in the office) was identified as the most reliable indicator of this culture in practice.","watch_out":"Ask the manager how long they have been in post and what one thing they changed after the previous Requires Improvement rating. A clear, specific answer suggests genuine ownership of the improvement. Also ask a carer (not the manager) whether they feel comfortable raising a concern if something seems wrong."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Longview supports people with dementia, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents, adapting their approach to suit different needs.. Gaps or open questions remain on The home's dementia care focuses on maintaining each person's dignity and individuality. Staff work to understand what matters to each resident, creating an environment where people with dementia feel valued and secure. — areas worth probing directly during a visit.