Hillcrest Manor
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds43
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2018-06-22
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families visiting here often mention how present and engaged the staff are during their visits. There's a sense that the team takes time to know residents as individuals, with some families building relationships with staff over several years.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare68
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2018-06-22
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness at its October 2020 inspection. The published text does not describe specific findings about care planning, GP access, medicines management, nutritional support, or dementia training. The home is registered to provide nursing care, which implies a clinical framework is in place. No specific examples of effective practice are recorded in the available findings.Is this home caring?
The home was rated Good for caring at its October 2020 inspection. The published text does not include direct observations of staff interactions, quotes from residents or relatives about how they are treated, or descriptions of how dignity and privacy are maintained. No specific examples of caring practice are available in the published findings.Is the home responsive?
The home was rated Good for responsiveness at its October 2020 inspection. The published text does not describe the activities programme, how individual preferences are recorded, how the home responds to complaints, or how end-of-life care is planned. The home is registered to care for people living with dementia, which implies some provision for individual need, but no specific examples are available in the published findings.Is the home well-led?
The home was rated Good for leadership at its October 2020 inspection, having previously been rated Requires Improvement. A named registered manager (Mrs Janet Anne Downes) and a nominated individual (Mrs Manjeet Rai) are both recorded. The published text does not describe the manager's visibility, how staff are supported, how the home uses audit or feedback, or how families are kept informed. The improvement from the previous rating suggests that leadership-driven change has occurred.
Source: CQC inspection report →
What the evidence base says
Hillcrest Manor provides nursing care for adults over 65, younger adults who need nursing support, and people living with dementia. For residents with dementia, the home provides specialist nursing care as part of their broader support services. You'll want to ask about their specific dementia care approach and how they handle the unique challenges that can arise. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillcrest Manor Nursing Home holds a Good rating across all five inspection domains, improved from a previous Requires Improvement rating, which is encouraging. However, the published inspection text contains very limited specific detail, so many scores reflect the positive rating rather than direct inspector observations or testimony.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families visiting here often mention how present and engaged the staff are during their visits. There's a sense that the team takes time to know residents as individuals, with some families building relationships with staff over several years.
What inspectors have recorded
The new management team has brought what several people describe as improved morale and a more positive culture. That said, there have been concerns raised about call bell response times and communication challenges, so it's definitely worth asking about their current procedures and staffing levels.
How it sits against good practice
Every family's experience matters, and while most describe positive care here, it's important you feel confident about the standards across all shifts and staff.
Worth a visit
Hillcrest Manor Nursing Home, in Reabrook, Shrewsbury, was rated Good across all five inspection domains at its most recent inspection in October 2020. Significantly, this was an improvement from a previous rating of Requires Improvement, which shows the home recognised problems and addressed them. A review in July 2023 found no evidence to change that rating. The home provides nursing care for up to 43 people, including people living with dementia, and has a named registered manager and a nominated individual in post. The main uncertainty here is that the published inspection text contains very little specific detail: no direct observations of staff interactions, no quotes from residents or relatives, and no description of the environment, food, or activities. A Good rating is a positive foundation, but it was awarded more than four years ago. Before visiting, prepare a list of specific questions, particularly about night staffing numbers, how dementia is supported in practice, and what has changed since the home previously held a Requires Improvement rating. The checklist above sets out exactly what to ask.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Hillcrest Manor describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Finding the right balance between professional care and personal attention
Hillcrest Manor Nursing Home – Expert Care in Shrewsbury
When you're looking for nursing care in Shrewsbury, you want somewhere that feels both professional and genuinely caring. Hillcrest Manor Nursing Home has been through some changes recently, with new management bringing fresh energy to the team. While most families describe attentive staff and a comfortable environment, it's worth having a detailed conversation about their care approach when you visit.
Who they care for
Hillcrest Manor provides nursing care for adults over 65, younger adults who need nursing support, and people living with dementia.
For residents with dementia, the home provides specialist nursing care as part of their broader support services. You'll want to ask about their specific dementia care approach and how they handle the unique challenges that can arise.
“Every family's experience matters, and while most describe positive care here, it's important you feel confident about the standards across all shifts and staff.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillcrest Manor Nursing Home holds a Good rating across all five inspection domains, improved from a previous Requires Improvement rating, which is encouraging. However, the published inspection text contains very limited specific detail, so many scores reflect the positive rating rather than direct inspector observations or testimony.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families visiting here often mention how present and engaged the staff are during their visits. There's a sense that the team takes time to know residents as individuals, with some families building relationships with staff over several years.
What inspectors have recorded
The new management team has brought what several people describe as improved morale and a more positive culture. That said, there have been concerns raised about call bell response times and communication challenges, so it's definitely worth asking about their current procedures and staffing levels.
How it sits against good practice
Every family's experience matters, and while most describe positive care here, it's important you feel confident about the standards across all shifts and staff.
Worth a visit
Hillcrest Manor Nursing Home, in Reabrook, Shrewsbury, was rated Good across all five inspection domains at its most recent inspection in October 2020. Significantly, this was an improvement from a previous rating of Requires Improvement, which shows the home recognised problems and addressed them. A review in July 2023 found no evidence to change that rating. The home provides nursing care for up to 43 people, including people living with dementia, and has a named registered manager and a nominated individual in post. The main uncertainty here is that the published inspection text contains very little specific detail: no direct observations of staff interactions, no quotes from residents or relatives, and no description of the environment, food, or activities. A Good rating is a positive foundation, but it was awarded more than four years ago. Before visiting, prepare a list of specific questions, particularly about night staffing numbers, how dementia is supported in practice, and what has changed since the home previously held a Requires Improvement rating. The checklist above sets out exactly what to ask.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hillcrest Manor measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hillcrest Manor describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Finding the right balance between professional care and personal attention
Hillcrest Manor Nursing Home – Expert Care in Shrewsbury
When you're looking for nursing care in Shrewsbury, you want somewhere that feels both professional and genuinely caring. Hillcrest Manor Nursing Home has been through some changes recently, with new management bringing fresh energy to the team. While most families describe attentive staff and a comfortable environment, it's worth having a detailed conversation about their care approach when you visit.
Who they care for
Hillcrest Manor provides nursing care for adults over 65, younger adults who need nursing support, and people living with dementia.
For residents with dementia, the home provides specialist nursing care as part of their broader support services. You'll want to ask about their specific dementia care approach and how they handle the unique challenges that can arise.
Management & ethos
The new management team has brought what several people describe as improved morale and a more positive culture. That said, there have been concerns raised about call bell response times and communication challenges, so it's definitely worth asking about their current procedures and staffing levels.
The home & environment
The rooms here come with their own en-suite bathrooms, and there's outdoor space for residents to enjoy. When it comes to mealtimes, most families describe the food as hot and plentiful, though experiences seem to vary.
“Every family's experience matters, and while most describe positive care here, it's important you feel confident about the standards across all shifts and staff.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
