Innage Grange

What families say

Families describe walking into a place where staff stop to chat properly, not just exchange pleasantries. There's a real sense that residents here aren't just cared for — they're keeping busy with everything from craft sessions to visits from local schoolchildren and therapy animals.

Based on 20 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2018-08-24 · Report published 2018-08-24 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"Innage Grange received a Good rating for Safety at its last full inspection in April 2021. The home is registered for 83 beds and has dementia and physical disabilities listed as specialisms, which means safe management of complex care needs is a requirement rather than an optional extra. The published inspection text does not include specific detail about staffing numbers, agency use, medicines management, falls recording, or infection control practices. A monitoring review in July 2023 found no evidence to reassess this rating.","quotes":[],"family_meaning":"A Good Safe rating means inspectors did not identify serious concerns about how the home keeps people physically safe. However, our Good Practice evidence base consistently identifies night staffing as the point where safety most often slips, particularly in homes with dementia residents who may be unsettled or at risk of falls after dark. The published findings give no detail about how many staff are on duty overnight across 83 beds, and that is the single most important safety question you should ask before your parent moves in. Cleanliness is also a concern for 24.3% of families in our review data, and the inspection text provides no observations about hygiene standards.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the strongest predictors of safety lapses, because agency workers do not know individual residents well enough to notice subtle changes in behaviour or condition.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a planned template. Count how many shifts were covered by permanent staff versus agency workers, and ask specifically how many carers and seniors are on duty overnight for the whole home."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home was rated Good for Effectiveness at its last inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home understands and meets individual needs. Innage Grange's dementia specialism means staff should be trained specifically in dementia care, not just general care skills. The published text provides no specific information about training content, care plan quality, GP access arrangements, or how food and nutrition are managed for the 83 people who live here.","quotes":[],"family_meaning":"Food quality appears in 20.9% of positive family reviews in our data, making it a reliable indicator of how much a home genuinely knows and cares about the people it supports. If your parent has specific dietary needs, swallowing difficulties, or food preferences linked to their history, a Good Effective rating tells you the home met inspection standards but does not tell you how mealtimes actually feel. The Good Practice evidence base emphasises that care plans should be living documents, updated when a person's needs change, not completed once at admission. Ask to see how your parent's plan would be written and how often you would be involved in reviewing it.","evidence_base":"The Leeds Beckett rapid evidence review found that regular, documented GP access and clear escalation pathways for health concerns are among the strongest markers of effective care in homes supporting people with dementia and complex needs.","watch_out":"Ask to see an example (anonymised) care plan and ask the manager how frequently plans are formally reviewed. Find out whether families are invited to review meetings and what the process is if your parent's health changes between scheduled reviews."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Innage Grange received a Good rating for Caring at its last inspection. This domain covers staff warmth, dignity, respect, and independence. The published inspection text does not include direct quotes from residents or relatives, nor does it describe specific observations of how staff interact with the people who live here. The absence of published detail makes it impossible to confirm how caring interactions actually look and feel in practice, despite the Good rating.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity appear in 55.2%. What families are looking for is not a rating but a feeling: whether staff know your parent's preferred name, whether they move without hurry, and whether they respond to distress with calm rather than routine. A Good Caring rating means inspectors did not find evidence of unkind or undignified care, but it does not guarantee that the warm, unhurried culture families describe in positive reviews is present here. Observe for yourself on a visit, paying attention to how staff speak to residents in corridors and common areas.","evidence_base":"The Good Practice evidence base highlights that non-verbal communication matters as much as verbal interaction for people living with dementia. Staff who crouch to make eye contact, use touch appropriately, and remain calm under pressure produce measurably better outcomes in wellbeing and reduced distressed behaviour.","watch_out":"During your visit, watch how staff interact with residents in a corridor or lounge when they think no one is assessing them. Do they make eye contact, use the person's name, and pause to listen? Or do tasks take priority over the person in front of them?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The home was rated Good for Responsiveness at its last inspection. This domain covers activities, individual engagement, and how well the home adapts to each person's preferences and needs. The home lists dementia and sensory impairment as specialisms, which raises the question of how it supports residents who cannot participate in standard group activities. The published inspection text provides no specific information about activity programmes, one-to-one engagement, or how the home tailors its approach to individual residents.","quotes":[],"family_meaning":"Activities and engagement appear in 21.4% of positive family reviews in our data, and resident happiness is referenced in 27.1%. For families thinking about dementia care specifically, the most important question is not what group activities are on the timetable but what happens for your parent on a day when they cannot join in. The Good Practice evidence base is clear that tailored, individual engagement, including everyday tasks like folding, sorting, or gardening, produces significantly better wellbeing outcomes than group activities alone. A Good Responsive rating suggests the home met inspection standards but gives no detail about how it approaches one-to-one time.","evidence_base":"The IFF Research and Leeds Beckett review found that Montessori-based and task-based individual activities, where residents engage with familiar everyday objects and household routines, are among the most effective approaches for people with moderate to advanced dementia who cannot participate in structured group programmes.","watch_out":"Ask the activities coordinator what would happen on a typical Tuesday afternoon for a resident with moderate dementia who does not want to join a group session. Ask whether one-to-one time is formally scheduled, and ask how many hours per week are allocated to individual engagement as opposed to group activities."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Innage Grange was rated Good for Well-led at its last inspection. A named registered manager, Ms Claire Childs, and a nominated individual, Mrs Deborah Jane Price, are both identified in the published record, and the home is run by Coverage Care Services Limited. The inspection was conducted in April 2021 and the rating was confirmed as unchanged following a monitoring review in July 2023. No specific detail about management culture, staff empowerment, governance processes, or how the home responds to concerns and incidents is available in the published text.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time, according to our Good Practice evidence. A Good Well-led rating tells you that inspectors were satisfied with governance and leadership at the time of inspection, but the inspection is now over three years old. The communication with families theme appears in 11.5% of positive reviews in our data, and families consistently highlight whether managers are easy to reach and honest when things go wrong. Ask how long the current registered manager has been in post, since a change in manager since 2021 would be important context.","evidence_base":"The Leeds Beckett rapid evidence review found that leadership stability, where the same manager has been in post for two or more years, is one of the most reliable predictors of sustained quality, because consistent leadership enables staff to speak up and supports a culture of learning from mistakes.","watch_out":"Ask the manager how long they have been in their current role and whether there have been any significant staffing changes in the senior team since 2021. Ask how you would be informed if something went wrong involving your parent, and what the complaints process looks like in practice."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports people with dementia, physical disabilities and sensory impairments, welcoming both younger adults under 65 and older residents.. Gaps or open questions remain on For residents living with dementia, the varied activity programme helps maintain engagement and routine. Staff show patience and understanding, working to ensure each person stays connected to meaningful activities. — areas worth probing directly during a visit.