Care home in Shrewsbury, SY5 0DL, West Midlands

Specialist Focus

For residents with dementia, the home provides specialist nursing care as part of their broader support services. You'll want to ask about their specific dementia care approach and how they handle the unique challenges that can arise.

Hillcrest Manor provides nursing care for adults over 65, younger adults who need nursing support, and people living with dementia.

Staff and Management

The new management team has brought what several people describe as improved morale and a more positive culture. That said, there have been concerns raised about call bell response times and communication challenges, so it's definitely worth asking about their current procedures and staffing levels.

What People Say

The rooms here come with their own en-suite bathrooms, and there's outdoor space for residents to enjoy. When it comes to mealtimes, most families describe the food as hot and plentiful, though experiences seem to vary.

Families visiting here often mention how present and engaged the staff are during their visits. There's a sense that the team takes time to know residents as individuals, with some families building relationships with staff over several years.

Summing Up

Every family's experience matters, and while most describe positive care here, it's important you feel confident about the standards across all shifts and staff.